exciting news!….. online payments coming available to PCWD customers

The overwhelming demand for online payment processing has been heard.

Coming soon, PCWD customers will be able to make payments online using a Visa, Master card, Discover card, Debt card (with a logo) or E-check for a small convenience fee. Customers will also now have the option to set up automatic banking. As usual customers can still mail a check or bring a check or cash to the office. Customers will also be able to view their water bill online as well.

We are excited to be able to offer these new services to our customers. For years, our customers have asked about the ability to make online payment and we hope to even further customer satisfaction by offering these new features.

Posted in: Around the District, Billing, Customer Infomation, From the Office, Pine Cove Water District

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Winter is here…. friendly reminder from PCWD

The cold weather has finally arrived. We advise all of our customers to turn your customer valve off by the meter when you leave your mountain home. Forgetting to turn off your water during the winter season increases the risk for burst pipes and damage to your home. When water freezes in a pipe, it expands. If it expands enough, the pipe bursts, water escapes and serious, costly damage is the result. If don’t know where your customer valve is we would be happy to send a field worker during regular office hours to come show you or if you need your customer valve shut off we can shut it off for you for a small fee of $15. In the unfortunate event that a pipe does break any and all water that is lost will be the responsibility of the customer to pay for. PCWD does not forgive any water usage even if it is from a burst pipe. As always feel free to contact to office for any questions or concerns regarding your water bill, usage or winterizing your home.

PCWD Office: (951)659-2675

Emergency after hours: (951)294-8282

Posted in: Customer Infomation, Customer Valve, From the Office, Frozen Pipes, Leaks, Pine Cove Water District, Snow, Water Bills

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Preparing for an Emergency or Evacuation

PRE-EVACUATION PREPARATION STEPS

Recent natural disasters can inspire awareness and the importance of emergency preparedness. In our neighborhood the threat of a wildfire is real and one could start at any moment. Fire can move fast and unpredictably. Preparing for an evacuation should begin before there is any danger. Everyone should have individual and family evacuation plans in place. Emergency planning may be different for every family but there are common necessities and planning should include all members of the family. If your household is under voluntary or potential evacuations, begin to prepare your home and get ready to leave.

 Assemble an emergency supply kit

 
Having supplies for each member of your household is an important step for evacuation preparation. Cal Fire recommends having a three-day supply non-perishable food and three gallons of water per person. Extra eyeglasses or contact lenses, a seven-day supply of medications and copies of important documents are also important to pack

  1. Place papers in sealed, waterproof plastic

  2. Store in a durable, sealed box. (A portable,fireproof and waterproof box or waterproof backpack is recommended.)

  3. Store box/backpack at home in a secure, easily accessible location.

    If you must evacuate:

    • Grab box and take with you.
    • Keep the box with you at all times.
    • Do not leave box unattended in your car.

What to include in your Grab & Go box

  • Copies of important documents: Birth Certificates, Drivers licenses, passports, House Deeds and Titles, Birth, death, adoption, and marriage certificates,Wills and/or trust documents and other irreplaceable document.

  • First two pages of previous year’s federal and state income tax returns

  • Cash or traveler’s checks for several days living expenses.

  • Back-up copies of computerized financial records

  • Emergency phone numbers

  • Employee-benefit documents.

  • Copies of important health record and prescriptions: Copies of health, dental, and/or prescription insurance cards or numbers.

  • Copies of children’s immunization records.

  • Copies of auto, flood, renter’s or homeowner’s insurance policies (at least policy numbers).

  • Home inventory. (document and take pictures of properties and possessions)

  • Any sentimental  jewelry or photos (flash drive or CD is best)

 Inside the House

  • Shut all windows and doors, leaving them unlocked.

  • Remove flammable window shades, curtains and close metal shutters.

  • Remove lightweight curtains.

  • Move flammable furniture to the center of the room, away from windows and doors.

  • Shut off gas at the meter; turn off pilot lights.

  • Leave your lights on so firefighters can see your house under smoky conditions.

  • Shut off the air conditioning.

Outside

  • Gather up flammable items from the exterior of the house and bring them inside (patio furniture, children’s toys, door mats, trash cans, etc.) or place them in your pool.

  • Turn off propane tanks.

  • Move propane BBQ appliances away from structures.

  • Connect garden hoses to outside water valves or spigots for use by firefighters. Fill water buckets and place them around the house.

  • Don’t leave sprinklers on or water running, they can affect critical water pressure.

  • Leave exterior lights on so your home is visible to firefighters in the smoke or darkness of night.

  • Put your Emergency Supply Kit in your vehicle.

  • Back your car into the driveway with vehicle loaded and all doors and windows closed. Carry your car keys with you.

  • Have a ladder available and place it at the corner of the house for firefighters to quickly access your roof.

  • Seal attic and ground vents with pre-cut plywood or commercial seals.

  • Patrol your property and monitor the fire situation. Don’t wait for an evacuation order if you feel threatened.

  • Check on neighbors and make sure they are preparing to leave.

Animals

  • Locate your pets and keep them nearby.

  • Prepare farm animals for transport and think about moving them to a safe location early.

In the event of emergency Remember safety first. If you are well prepared in advance the evacuation process can be less stressful and scary.

Posted in: Around the District, Company News, Customer Infomation, Emergencies, Fire, Fire Danger, From the Office, Hazardous Weather Outlook, High Wind Warning

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Office Closures for the upcoming holiday season

Pine Cove Water District would like to wish everyone a very happy holiday season. The Office will be closed on December 25th and 26th for Christmas.  We will also be closed For New Years Day Monday January 1st . If you have a water emergency, there will be someone on call.  You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number.  Remember, this number is for true water emergencies only.  Please wait until the following business day to call about any other non-emergency water issues.  Our normal business hours will resume as usual from 9am until 4pm the following business day after the holidays.

We Hope everyone has a Merry Christmas and a Happy New Year from all of us here at PCWD!

Posted in: Around the District, Company News, Customer Infomation, Emergencies, From the Office, Holidays, Pine Cove Water District, Uncategorized, Upcoming Events

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Winter is coming how can you prepare

It is important to make sure your home is ready for the coming winter months. Winter heating costs can double if your windows are poorly insulated, your plumbing breaks, or if the heating system is out-of-date. Making proper precautions to ensure your home is prepared for winter can save you time, money and a lot of unnecessary hassle.

  • To prevent damage, it is just as important to winterize your vacant home. Learn how to properly shut off your water valve (in case a pipe bursts) and turn your water off every time you leave your mountain home.
  • Unplug appliances such as microwaves and toasters to prevent faulty switches.
  • Insulate pipes with insulation or newspapers and plastic and allow faucets to drip a little during cold weather to avoid freezing. Running water, even at a trickle, helps prevent pipes from freezing.
  • Clean your gutters; make sure water can flow freely through your gutters to avoid icicles and ice dams.
  • Change your ceiling fans clockwise to force hot air at the ceiling towards the floor.
  • Replacing the filters in your forced heating unit improves the efficiency of your unit.
  • Window insulation film can help keep heat from escaping out your windows.Winterize your home to extend the life of your fuel supply by insulating walls and attics, caulking and weather-stripping doors and windows, and installing storm windows or covering windows with plastic.
  •  The simple act of installing a storm door can increase energy efficiency by 45%, by sealing drafts and reducing air flow
  • Placing a rolled towel at the bottom of your exterior door or a draft guard prevents heat from leaking out.
  • Maintain heating equipment and chimneys by having them cleaned and inspected every year. Your chimney doesn’t necessarily need to be swept every single year, but it does need an annual inspection. Wood stoves, however, should be swept more often — as soon as they’ve accumulated a quarter of an inch of creosote.
  • Trim tree branches near your windows, roof, or parking areas before the weight of winter ice and snow can cause them to snap.
  • Inspect your home for any openings where animals could use to get inside. Make sure your fireplace flue or damper is closed, as bats, birds and squirrels are known to get inside this way.
  • Winterize your house, barn, shed or any other structure that may provide shelter for your family, neighbors, livestock or equipment. Clear rain gutters; repair roof leaks and cut away tree branches that could fall on a house or other structure during a storm.
  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.
  •  It is wise to communicate with a trusted  friend or neighbor that your will be gone for a prolonged period of time and they have your contact information. Taking these steps can help protect your home from theft, water damage, and heating or electrical system issues while you are away for an extended period of time.

Bundle the house up for winter

 

 

Posted in: Customer Infomation, Frozen Pipes, Weather, winterizing

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Halloween Family Fun

If you are new to the hill the annual Idyllwild Halloween Carnival is Tuesday October 31st. The parade begins at 4:00pm at the top of N. Circle Dr. The parade leads to the center of town where there will be a delightful carnival. The Carnival is from 5 -8 includes food, games, dancing, and a DJ and there will be a costume contest is for both humans and pets. There will also be more spooky fun happening this weekend and Halloween night at the Lake Hemet Haunted Village. The Haunted Village is open Friday and Saturday night and Halloween night Tuesday, Oct. 31. Gates open at 7 p.m. and the party ends at 10p.m.

PCWD  would like to wish everyone a very Happy Halloween and we hope everyone enjoys a fun safe family fright night!!!

 

Posted in: Community, Customer Infomation, From the Office, Holidays

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OFFICE CLOSURE

Just a quick note to remind everyone that the Pine Cove Water District will be closed on Monday, October 9th in honor of Columbus Day.  We will resume normal business hours on Tuesday, October 10th at 9 a.m.  If you have a water emergency, there will be someone on call.  You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number.  Remember, this number is for true water emergencies only.  Please wait until Tuesday to call about an other water issues.  Our normal business hours for next week will be Tuesday through Friday, from 9 am until 4 pm.

Happy Columbus Day!!!

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Thank you Voters!

Pine Cove Water District would like to thank all of its registered voter residents that took the time to submit their ballot to Riverside County for this recent election of the board members. The continued support that our residents give this district is outstanding here at the PCWD we greatly appreciate our customers.

Riverside County submitted the Official Final Results……

  • Louis C. Padula——– 154 votes 29.79%
  • Joel A. Palmer——— 152 votes 29.40%
  • Robert D Hewitt——- 151 votes 29.21%
  • Jeffery Kleefisch——- 60 votes  11.61%

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BE WATER WISE

Helpful hints on how to conserve our presious water

 

Over half the water use inside a home takes place in the bathroom.

Turn off the water while shaving or brushing teeth. (Savings: up to 4 gallons a minute, or up to 200 gallons a week for a family of four!)
Take short showers instead of tub baths; showers use less water. (If you keep your showers to under 5 minutes you’ll save up to 1,000 gallons a month.)
If you do take a bath, be sure to plug the drain right away and adjust the temperature as you fill the tub.
Don’t use your toilet as a wastebasket. Use a leak-free, high efficiency toilet. (Toilets are by far the main source of water use in the home: nearly 30 percent of residential indoor water consumption.)
When washing your hands, turn off the water while you lather.

 

In the kitchen Cook up some real water savings.


Wash only full loads of dishes, and select the appropriate water level or load size option on the dishwasher.
Do not use water to defrost frozen foods; thaw foods in the refrigerator overnight.
Scrape, rather than rinse dishes before loading them into the dishwasher.
Compost food waste instead of using the garbage disposal or throwing it in the trash.
Keep drinking water in the refrigerator instead of letting the faucet run until the water is cool

 

Rinse out some real money savings with your laundry.


Wash only full loads of laundry or use the appropriate water level or load size selection on the washing machine.
Consider purchasing a high efficiency washing machine, which can save over 50 percent in laundry water and energy use.

 

Always fix leaks everywhere.


You can significantly reduce water use by simply repairing leaks in fixtures (faucets and showerheads), pipes, and toilets. A leaky faucet wastes gallons of water in a short period of time. A leaky toilet can waste 200 gallons per day. That would be like flushing your toilet more than 50 times for no reason!
Outdoors

 

Of the estimated 29 billion gallons of water used daily by households in the United States, nearly 9 billion gallons (30 percent) is used outdoors. In the hot summer months, or in dry climates, a household’s outdoor water use can be as high as 70 percent.

Native and drought tolerant plants can make a beautiful alternative to unused turf areas in your yard. Purchase an inexpensive hose timer to avoid over-watering. Soaker hoses are also a great option for avoiding evaporation.
Collecting rainwater to use on your landscape can help you save water outdoors.
Many local water providers offer rebates on efficient irrigation devices.
Use a broom or electric blower to clean driveways and sidewalks, rather than hosing them off.
When washing your car, use an adjustable nozzle or sprayer and turn off the water stream while soaping your vehicle.

Posted in: Community, Conservation, Leaks, Uncategorized

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office closings

Just a quick note to remind everyone that the Pine Cove Water District will be closed on Monday, September 4th in honor of Labor Day.  We will resume normal business hours on Tuesday, September 5th at 9 a.m.  If you have a water emergency, there will be someone on call.  You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number.  Remember, this number is for true water emergencies only.  Please wait until Tuesday to call about an other water issues.  Our normal business hours for next week will be Tuesday through Friday, from 9 am until 4 pm.
Happy Labor Day!!!

Posted in: Community, Customer Infomation, From the Office, Holidays, Upcoming Events

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