Rates and Billing

Rates per Resolution #561 (This resolution contains the combination of all special rates and water rates for properties with more than one premise on a meter.)

Special Rates and Charges
Normal Customer Requested Turn On or Off     $20.00
After Hours Customer Requested Turn On or Off     $50.00-$75.00
Emergency Turn Off     $100.00-$250.00
Delinquent Turn On or Off     $90.00
Transfer Fee     $60.00
Returned Check Fee     $45.00
Late Fee for Payments Received After the 1st of the Month     $15.00
Lien Processing Fee     $215.00
Special Requests – meter readings, service calls, letters, etc.     $15.00-$100.00
Public Records Request     $0.25 per page
Fire Service     $5.00 per inch of diameter/per month with a $10.00 per month minimum

Where more than one (1) Premises exists or is located on a Parcel, a unit charge of $20.00 will be assessed for each separate Premises in addition to normal water use charges for the Parcel, as prescribed in the Rates Schedule.

Rates Schedule
Water usage is billed as follows:
$7.00 per thousand gallons from 0 to 7,500 gallons
$9.00 per thousand gallons from 7,500 to 15,000 gallons
$11.00 per thousand gallons over 15,000

Minimum advanced billing of and payment thereof is used for administrative expenses, minimum maintenance and fixed funding charges of the District and may not be avoided by seasonal disconnection of service with subsequent reconnection. All meters active or inactive will be billed advance minimum charges of $77.00 every two months, as per Resolution #266.

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off per guidelines specified in Resolution #233, a reconnect fee of $90.00 will be charged, in addition to the current amount due and payment in full must be received prior to re-establishing service.

There are several ways to pay your bill. ACH Auto Draft is a free service; the payment is automatically taken out of your bank account (filled out form required). You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there. You can come into the office and pay by check, cash, or card (one person at a time). Call with a credit/debit card (Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card). Drop payments thru the slot on the front door or mail a check or money order.

Avoid Late Fees
We know that a lot of customers pay using their banks bill pay feature, but what you may not be aware of is that the bank actually sends us a physical check. We’re seeing more and more that checks scheduled to be here closer to the due date of the 1st of the month are not actually arriving until days after the due date, subjecting you to a late fee of $15 that we will not waive.

You can avoid late fees and convenience fees by getting set up for Auto Pay. Auto Pay through your bank routing information offers you the convenience of posting automatically on the due date. There are no costs associated with it and you’ll never incur another late fee. Fill out the form attached here or call or email Jennifer at the office to get set up before your next payment due date of July 1, 2022. 951-659-2675 or Jennifer@PCWD.org