Archive for Pine Cove Water District

Snow Snow Snow

It’s a beautiful sight to have all of this fresh snow on our beautiful mountain. It’s always recommended to stay home rather than chance the slippery roads. If you do have to leave your house, here are some tips and tricks to assist you.

Remove snow from the top of your vehicle
Although not illegal in California it could be potentially dangerous.
While you might think that clearing the snow /ice is just for your visibility, there is quite a hazard to leaving snow on the top.

Leaving snow on top of your vehicle could result in bits falling forward onto the windshield causing low visibility but it can also fall backwards onto cars and pedestrians behind you causing “ice missiles”, in which sheets or blocks of snow and ice fly off roofs or windshields of cars and trucks, endangering those in vehicles behind them. Ice missiles can distract drivers and cause them to swerve into other cars. And they can crack windshields, and sometimes cause injuries — even deaths.

If you haven’t experienced digging your car out, I highly suggest you give yourself at least an hour to do so. Click here for some tips from WikiHow.

 

Road and driving safety
Check weather and snow conditions and plan accordingly. Avoid driving during a snowstorm. Snow plows will be working and visibility might be low. Visit weather.gov for weather conditions and forecast. Check Caltrans for road conditions/traffic, including chain controls, road closures and more. Ensure you understand chain control requirements and how to install them (practice before coming).

Plan for safety and comfort. Make sure you start your trip with a full tank of gas. Tell someone where you’re going and when you’ll return; check in when you get back. Pack water, high-energy meals, and snacks — and pack more than you think you’ll need. Dress in layers of warm, waterproof clothing, including extra layers. Don’t rely solely on GPS-based maps.

Park in safe, legal spots. Never block traffic or driveways, even to install snow chains. Play on open public lands only. Choose a hill that does not send sledders into roadways.

 

Well being
Be sure to hydrate and eat frequently throughout the day. Pay attention to weather conditions and be prepared to leave quickly if conditions change or worsen. Keep an eye on the gas gauge; fill up if low.

 

With this colder weather, please be careful while driving on the icy roads. As always remember to winterize your home and turn off your water at the customer valve before leaving your mountain home.

Stay safe everyone!

Posted in: Around the District, Frozen Pipes, Pine Cove Water District, Road Conditions, Snow, Storms, Weather, Winter

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Updates from The Office

We’re into the second month of the new year and so much has happened. Here are a few highlights.

Office re-opened to foot traffic:
Due to illnesses in the office, we had temporarily closed the office to foot traffic. We are happy to announce that we are fully open once again. We ask that you wear a mask when in the building and if someone is already at our counter that you respectfully wait outside to limit the number of people inside.

Stage II Water Conservation:
As of Tuesday, February 1, 2022 Pine Cove entered into Stage II of Water Conservation.

Stage II is mandatory compliance.
Customers are required to limit irrigation of outdoor plants and gardens to the period between 6pm and 8am daily and stop all water runoff. Customers cannot fill or refill swimming pools except the small amount needed to replace evaporation in already filled pools. Vehicles can only be washed using a bucket and a hose with a shut-off nozzle. Immediate repairs must be made to any and all leaking water lines and faucets in household plumbing and yard piping. Customers must also cease watering native vegetation and unplanted areas for dust control. Restaurants shall only provide drinking water to patrons upon specific request.

If you have any questions or concerns, you may talk to General Manager Jeremy Potter 951-659-2675 or email at jpotter@pcwd.org.
Thank you for your understanding and ongoing efforts to help conserve water.

Billing Charges increased:
Effective 2/1/2022, the bi-monthly minimum will be $77.00 for two month billing period, excluding any water usage. Water usage will be billed as follows:
$7.00 per thousand gallons from 0 to 7,500 gallons
$9.00 per thousand gallons from 7,500 to 15,000 gallons
$11.00 per thousand gallons over 15,000

Special Rates and Charges (Resolution #561)
Normal Customer Requested Turn On or Off; changed from $15 to $20
After Hours customer Requested Turn On or Off; changed from a minimum of $40 to a minimum of $50
Delinquent Turn On/Off; changed from $75 to $90
Transfer Fee; changed from $45 to $60
Where more than one (1) Premises exists or is located on a Parcel, a unit charge of $20.00 will be assessed for each separate Premises in addition to normal water use charges for the Parcel, as prescribed in the Rates Schedule.

Personnel change:
General Manager Jerry Holldber has retired as of 12/31/2021
Jeremy Potter has taken the position as our new General Manager as of 1/1/2022
Chris Dumas has been promoted to Leadman
Jensen Beri has been put on full time / permanent status
Gracie, our official Mouse Patroller has a new home with Kat Garver
And we have welcomed our newest office pet – Mousekewitz; a little chihuahua-mix dog

 

We hope all is well with you and as always, we are here for any questions or concerns.

Posted in: Around the District, Board Meetings, Community, Company News, Customer Infomation, From the Office, Pets and Animals, Pine Cove Water District, Water Bills, Water Conservation

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February Billing

February billing went out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes a reminder that we still have a limited amount of rain barrels left for sale. If you are interested in buying one, they are $76 by check or cash upon pick up at the office.

You will also notice that we are in the next stage of Resolution #534 for increased charges.
Effective 2/1/2022, the bi-monthly minimum will be $77.00 for two month billing period, excluding any water usage. Water usage will be billed as follows:
$7.00 per thousand gallons from 0 to 7,500 gallons
$9.00 per thousand gallons from 7,500 to 15,000 gallons
$11.00 per thousand gallons over 15,000

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to the current amount due, to re-establish service.

There are several ways to pay your bill. ACH Auto Draft is a free service; the payment is automatically taken out of your bank account (filled out form required). You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there. You can come into the office and pay by check, cash, or card. One person at a time with a mask. Call with a credit/debit card. Drop payments thru the slot on the front door or mail a check or money order. Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

Posted in: Billing, From the Office, Pine Cove Water District, Rain Barrels, Water Bills

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Water Conservation Stage II

Hello Pine Cove Residents.
As of Tuesday, February 1, 2022 Pine Cove will enter into Stage II of Water Conservation.

Stage II is mandatory compliance.
Customers are required to limit irrigation of outdoor plants and gardens to the period between 6pm and 8am daily and stop all water runoff. Customers cannot fill or refill swimming pools except the small amount needed to replace evaporation in already filled pools. Vehicles can only be washed using a bucket and a hose with a shut-off nozzle. Immediate repairs must be made to any and all leaking water lines and faucets in household plumbing and yard piping. Customers must also cease watering native vegetation and unplanted areas for dust control. Restaurants shall only provide drinking water to patrons upon specific request.

If you have any questions or concerns, you may talk to General Manager Jeremy Potter 951-659-2675 or email at jpotter@pcwd.org.
Thank you for your understanding and ongoing efforts to help conserve water.

Posted in: Around the District, Community, Conservation, Drought, From the Office, Pine Cove Water District, Water Conservation

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Closed for New Year

Pine Cove Water District would like to wish everyone a very happy new year!

The office will be closed Friday December 31st in observance of New Years. If you would like to make a payment while we are closed you can do so online or drop it though the office door slot. If you have a water emergency like a burst pipe or leak please call the On Call Emergency Line (951) 294-8282.

Wishing everyone a very happy and safe New Year!

Posted in: Around the District, Customer Infomation, From the Office, Holidays, Pine Cove Water District

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December Billing

December billing went out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes our Winter Newsletter with updates and local resources and Winterizing Tips. In case you don’t get the paper mailing, I’ve attached those items here – December Billing Inserts

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to the current amount due, to re-establish service.

There are several ways to pay your bill. ACH Auto Draft is a free service; the payment is automatically taken out of your bank account (filled out form required). You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there. You can come into the office and pay by check, cash, or card. One person at a time with a mask. Call with a credit/debit card. Drop payments thru the slot on the front door or mail a check or money order. Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

Posted in: Billing, Company News, Customer Infomation, From the Office, Pine Cove Water District, Water Bills, winterizing

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HAPPY THANKSGIVING

In observance of the Thanksgiving holiday the office will be closed on Thursday the 25th (Thanksgiving day) and Friday the 26th.

If you have a water emergency during the holiday thru the weekend please contact the emergency number and the on call staff member will be able to help you. (951) 236-9163

For any non-emergency calls feel free to leave a message on the office line and we will get back to you on the next available business day. (951) 659-2675

We hope you all have a wonderful Thanksgiving.

Posted in: From the Office, Holidays, Pine Cove Water District

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October Billing

October billing went out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes a notice from Cal Fire regarding Wildfire Actions and Low cost Retrofitting and Defensible Space. In case you don’t get the paper mailing, I’ve attached those items here.

October Billing Inserts

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to current amount due, to re-establish service.

There are several ways to pay your bill.
ACH Auto Draft is a free service; the payment is automatically taken out of your bank account. (filled out form required).
You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there.
You can come into the office and pay by check, cash, or card. One person at a time with a mask.
Drop payments thru the slot on the front door or mail a check or money order.
Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

Posted in: Billing, Customer Infomation, Fire, Fire Danger, From the Office, Pine Cove Water District, Water Bills

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Office Closed to Foot Traffic

A letter from General Manager Jerry Holldber

Dear Valued Customer:
The ongoing and recent rise of Covid cases in the Idyllwild/Pine Cove area concerns me very much. So in an abundance of caution, the Pine Cove Water District office will be closed to foot traffic starting Friday, October 1st until further notice.

We are still operating normal business hours (9am – 4pm) inside the office. You can communicate with us by email, phone, fax, and through the mail slot in the front door.

Thank you for your continued support and cooperation in this serious matter. If you should have any questions, please contact me any time.

Jerry Holldber
General Manager, PCWD
jerry@pcwd.org

ps: Bills for the November 1st due date will be sent out starting Monday, October 4th.

General Office phone number: 951-659-2675
General Office fax: 951-659-3112
General Office email: info@pcwd.org
Becky Smith, Ofc Mngr: becky@pcwd.org
Jennifer Hayes, Ofc Asst: jennifer@pcwd.org

Posted in: Billing, Community, Customer Infomation, From the Office, Pine Cove Water District, Water Bills

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Pine Cove Area Clean Up

Pine Cove Property Owners Association with cooperation from Pine Cove Water District is hosting a trash clean up day.

On Saturday, September 25th from 9am – 4pm, you can bring your trash to the large bin located at the PCWD Dutch Flat Facility on 25384 Franklin Dr. (follow the signs off Highway 243).

FOR PINE COVE RESIDENTS ONLY. Proof of Residency required (example: a water bill).

*NO CONTRACTORS PLEASE*

This bin will take household trash, yard trash and a small amount of construction debris.
NO chemicals, tires, or large appliances.
There will be a tractor available on site to help with heavy items.

Free curbside pickup will be available that day BY APPOINTMENT – Call Andy at 505-603-3672 on a first come first serve basis.

Posted in: Around the District, Community, Customer Infomation, Freebies, From the Office, Pine Cove Water District, Upcoming Events

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