Archive for Pine Cove Water District

Leaks All Around The District- PCWD Is Updating Emergency Contact Information

Recently, we had to send out an emergency email to all of our customers that had an email address on file.  The message was in regards to freezing temperatures, and broken pipes.  We were producing twice the amount of water we should be for this time of year, and we needed to get the word out quickly that houses and pipes needed to be checked for running water. 

In this process, we have identified the accounts that do not have an email address on file. While we understand that not everyone has an email address, we wanted to try one more time to make sure that our records are complete, and that you can receive immediate notice if there is a problem with your property, or in the District.  Perhaps if you don’t have an email address, you have someone in your immediate family that does?  We would be happy to add that address and notify someone of your choice that could get the message to you?

If you do not have an email, or if you do not have someone that has one we could send an emergency notice to, please also let us know that.  We would like to come up with a way to also notify those accounts, in an emergency situation.

We would like to be able to keep our customers informed as best we can. If you are unsure if you have an email account on file or would like to update to a current email address pleas feel free to contact the office by phone or email.

All customer information is ONLY used for PCWD’s records and will not be sold or used for any soliciting purposes.

Lindsay Owen Office Assistant

(951)659-2675 lowen@pcwd.com

Posted in: Around the District, Company News, Customer Infomation, Customer Valve, Leaks, Pine Cove Water District

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February Billing

This week is billing week….. We are checking meters, calculating usage  and all the February bills will be going out in the mail by Friday.  Some customers have reported issues with not receiving previous bills so if you don’t get your bill by the end of next week please notify the office.

(951)659-2675

Posted in: Billing, Pine Cove Water District

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exciting news!….. online payments coming available to PCWD customers

The overwhelming demand for online payment processing has been heard.

Coming soon, PCWD customers will be able to make payments online using a Visa, Master card, Discover card, Debt card (with a logo) or E-check for a small convenience fee. Customers will also now have the option to set up automatic banking. As usual customers can still mail a check or bring a check or cash to the office. Customers will also be able to view their water bill online as well.

We are excited to be able to offer these new services to our customers. For years, our customers have asked about the ability to make online payment and we hope to even further customer satisfaction by offering these new features.

Posted in: Around the District, Billing, Customer Infomation, From the Office, Pine Cove Water District

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Winter is here…. friendly reminder from PCWD

The cold weather has finally arrived. We advise all of our customers to turn your customer valve off by the meter when you leave your mountain home. Forgetting to turn off your water during the winter season increases the risk for burst pipes and damage to your home. When water freezes in a pipe, it expands. If it expands enough, the pipe bursts, water escapes and serious, costly damage is the result. If don’t know where your customer valve is we would be happy to send a field worker during regular office hours to come show you or if you need your customer valve shut off we can shut it off for you for a small fee of $15. In the unfortunate event that a pipe does break any and all water that is lost will be the responsibility of the customer to pay for. PCWD does not forgive any water usage even if it is from a burst pipe. As always feel free to contact to office for any questions or concerns regarding your water bill, usage or winterizing your home.

PCWD Office: (951)659-2675

Emergency after hours: (951)294-8282

Posted in: Customer Infomation, Customer Valve, From the Office, Frozen Pipes, Leaks, Pine Cove Water District, Snow, Water Bills

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Office Closures for the upcoming holiday season

Pine Cove Water District would like to wish everyone a very happy holiday season. The Office will be closed on December 25th and 26th for Christmas.  We will also be closed For New Years Day Monday January 1st . If you have a water emergency, there will be someone on call.  You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number.  Remember, this number is for true water emergencies only.  Please wait until the following business day to call about any other non-emergency water issues.  Our normal business hours will resume as usual from 9am until 4pm the following business day after the holidays.

We Hope everyone has a Merry Christmas and a Happy New Year from all of us here at PCWD!

Posted in: Around the District, Company News, Customer Infomation, Emergencies, From the Office, Holidays, Pine Cove Water District, Uncategorized, Upcoming Events

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Free Water Efficiency Kits

PCWD invites all residents to come by the office and pick up your free water efficiency kit!

Kit includes:
-High-Efficiency Showerhead, saves money by using up to 75% less water than traditional showerheads.
-Dual Spray Swivel Aerator, offers a 360 degree swivel and has two spray options.
-TWO Bubble Spray Bathroom Faucet Aerators, designed to accommodate most bathroom sink faucets.
-Leak Detector Dye Tablets Kit, used to identify leaks in toilet tanks.
-Flow Meter Bag, helps determine the flow of showerheads and faucet aerators.
-Water Conservation wheel is a great educational tool that contains valuable water saving procedures. -Installation Instructions for easy home installation.

Stop by get one for each bathroom in your mountain home.
You could also get an ice cream while you are here.

Posted in: Around the District, Conservation, Customer Infomation, From the Office, Pine Cove Water District, Uncategorized

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Notice of Public Hearing

The Pine Cove Water District will be holding a Public Hearing on April 1, 2015 at 10:00 am in our Board Room.  This Public Hearing is being held to hear any concerns or comments that you, our customer, may have regarding the proposed rate increase.  We have sent out a special letter explaining why we are raising rates, and also what the rates will be.  Please feel free to call us if you have any questions or concerns!

Posted in: Board Meetings, Pine Cove Water District, Public Hearing

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Frugal Friday

Here it is Friday again.  Hope your week was good.  With the weekend ahead of us, it is time to turn our attention to the garden.

Since we will spend the summer in the grips of a drought, now is a good time to review your outside watering needs and do something to reduce them.  How is this frugal you may wonder?  Well, sometimes money well spent can save you money in the long run.   Here are some tips to help you prepare for a long, dry summer and save money in the process.

  • Amend your soil.  This may not seem like a water saving tip at first glance, however, well amended soil absorbs and retains water much better than soil that is not amended.  So if you are going to be watering outside, be sure the soil is in the best shape possible so you get the most out of the water you are putting on your garden.
  • Mulch.  After your soil is in tip top shape, adding a layer of bark mulch will help retain moisture and prevent soil erosion from wind and rain runoff.  The bark mulch will also keep water from splashing up onto plants and will help keep water from running off in downpours.
  • Install soaker hoses or drip irrigation.  If you have a garden or outdoor watering needs, you can use water more wisely by applying it right where the plant needs it.  By laying a soaker hose under the bark mulch, you will let the water slowly seep into the ground and avoid any evaporation at all.  Drip systems deliver water right to where the plant needs it without spraying anything up in the air.  Both of these ways of watering are much more efficient than watering with sprinklers or a hose.
  • Water in the early morning or late in the evening to avoid water evaporating before it gets to the plants.
  • Use water that would otherwise go to waste.  Put a bucket in the shower and collect water while you shower.  Use a basin to scrub veggies instead of washing them under running water and then take the water in the basin out to the garden.  If you have outdoor animals or dogs, put their old water onto the garden instead of just dumping it onto the ground when you are giving them fresh water.
  • Cut back on water use altogether.  Try showering every other day if you aren’t doing dirty work.  Wear clothes twice before laundering, especially in the winter when you aren’t outside getting dirty.  Take shorter showers.  Only run clothes washers and dish washer with full loads.  Compost instead of using a garbage disposal.  Install a low flow toilet and use the mellow yellow rule.

These are just a few ideas you can incorporate into your daily routine to save water. Check the page at the top of the blog for even more ideas on how to save water inside and outside of your home.  Remember using less water is not only good for the environment as well as your pocketbook!

 

Posted in: Around the District, From the Office, Frugal Friday, Pine Cove Water District, Water Bills, Water Conservation

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Free Water Saving Kits!

We are inviting Pine Cove Water District Customers to come in and take advantage of our free Water Saving kits.  We have mentioned this several times before, but it bears repeating.  Any Pine Cove Water District customer can come into the district office during normal business hours and request a water saving kit.  Our office is open on Monday thru Friday from 9 a.m. until 4 p.m.  Just pop in and ask for one of our kits.

What is in these kits you may be asking yourself.  Well, the kit includes an Earth Massage 1.5 GPM showerhead with a two setting massage spray showerhead.  This alone is worth stopping by for the kit.  It doesn’t end there though.  There is also a 1.5 GPM Kitchen Swivel Aerator.  It has dual-spry functionality with wide-spray radius and a water pausing on/off valve.  Then there are not one, but two Bathroom Faucet 1.0 GPM Aerators that deliver half the flow with twice the power!  These are commercial grade aerators for your home.  Also included in the kit is a Toilet Water Saver (Fill Cycle Diverter).  This is a patented water saver that takes excess water from the bowl and diverts it to the tank to reduce water consumption.  This is NOT a flow restricting device.  Finally, there is a packet of Toilet Leak Detection Tablets that are FDA certified, non-toxic dye tablets used to detect leaks in toilets.

So there you have it.  This kit is a great start to reducing water usage in your home.  Each item takes only a couple of minutes to install and will have you saving water and money in no time.   So stop by the office today and pick yours up!

Posted in: Conservation, Customer Infomation, Pine Cove Water District, Water Conservation

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