Archive for From the Office

Mulch and Wood Chips Available to PCWD Customers

Thinking gardening time is just around the corner? Just in time for spring cleaning, the PCWD offers free mulch and wood chips to its customers. If you are interested in either wood chips or mulch just come on by anytime the piles are located just past the office outside the yard fence. Both are great for gardening, holding in moisture of soil and they make a nice added touch to spruce up your yard or potted plants.

You must bring your own materials to gather or shovel and haul the mulch or wood chips away. If you need a larger load of either call the office and we can deliver a dump truck load for $100 delivery charge.

Posted in: Around the District, Conservation, Freebies, From the Office, Mulch, Wood chips

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Spring News and Updates

Last month, we received a lot of moisture in a short period of time.  There was water wasted due to customer valves being left on.   We believe all customer leaks have been located and turned off.  At least 1.2 million gallons of water was wasted.  There are damages from the storm.  There are roads to repair and main lines to secure.  As weather continues to be warmer and drier, we are preparing to start the necessary repairs to the District roads and facilities.  The plan is to accomplish this over the next two to three months and then the District crews will continue our main line project on Pine Ridge, Deer Path and Laurel Trail.  Our goal is to tie all the meter connections to the new main line and abandon the old 4” main line.  Extensions will continue on Rosaline and Laurel Trail as time and weather allow us, this fall.

A special thanks to Supervisor Washington and his legal assistant Opel Helwig, for their continued support of the PCWD through CSA #38.  Many large steamer fire hydrants that have been purchased by CSA #38, are an asset to our community.  We will continue to install larger main lines to accommodate these hydrants.

Due to all of the great moisture we received and our anticipation that the ground water levels will improve, effective 4/1/2019, we will be returning to Stage 1 water conservation level, which is “voluntary compliance”.  Rates do not change between stages, up or down.  Although, as previously approved thru Prop 218 process, a multi-year plan was adopted, and effective 4/1/2019, the bi-monthly rate of $65.00 will increase to $68.00.  The increase for the cost per 1000 gallons will show up on your 6/1/2019 billing statement.  All charges of the District were based on costs determined by our Engineering firm last year.

MHI Survey:  All customers within our District have received two requests from California Rural Water requesting income information.  This process is part of the Median Household Income Survey, requested for and paid for by PCWD.  Many of you have responded, but If you are not comfortable with doing so, I’m fine with that.  I understand.  However, a third notice will be sent out in the near future.  If you have NOT filled one out before, please do so.  We are only 20 responses short to hit the minimum amount needed.  If completed, I believe this will save us thousands of dollars a year, and most important, it will improve the opportunity to receive grant funds and low interest loans.

Our Board of Directors and District staff continues to be very transparent.  We encourage our customers to visit our website and blog.  Viewing both helps you learn and stay informed of whats happening in the Pine Cove Water District.  The Board meets monthly, the 2nd Wednesday @ 10:00 am, and as always, the meeting is open to the public.  And yes, I continue to have an open door policy and I encourage everyone to call or come see me if you have any questions, comments, or suggestions.  Please!

Unfortunately, our weather station up top at Rocky Point Property has not been working properly.  It shows the weather, but not the accumulation of rain/snow.  We are in the process of researching options and hoping to have the new system up and running on the website soon.  This spring, we will be adding more webcams on our Dutch Flats properties, for wildlife and to aid us in keeping an eye out for trespassers.

Coming up is fiscal year 2019/2020.  I don’t anticipate many changes.  We plan on continuing our Leak Reward and Rebate Programs, giving away compost and wood chips, being as helpful and transparent as possible to each and every customer.

If you haven’t already, please provide or update your email address with the District Office staff.  E-mails are a great tool to help us inform you, of important items and emergencies.  Contact the office with your info.  We will not sell or give your info to private enterprises. 

We can’t stress enough how important it is to shut your water off when you leave your mountain home, located at or near our water meter.  You will find it by the green 4’ stake.

Hwy’s 243 and 74 remain closed, estimated to be maybe 4 months until the opening.  For up to date info, please go to the Idyllwild Town Crier website.

24-7/365 days a year, one of us will always be on call, for after hour emergencies.  Please call 951-294-8282.  If you need to get in touch with Becky or Lindsay in the office, please call between 9-4 Mon-Friday at 951-659-2675.  If you need to fax anything, our fax # is 951-659-3112.  Jerry can be reached at the office number, or on his cell 951-236-9163.  Please visit our website and blog at www.pcwd.org.

Posted in: Around the District, Community, Customer Infomation, From the Office

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exciting news!….. online payments coming available to PCWD customers

The overwhelming demand for online payment processing has been heard.

Coming soon, PCWD customers will be able to make payments online using a Visa, Master card, Discover card, Debt card (with a logo) or E-check for a small convenience fee. Customers will also now have the option to set up automatic banking. As usual customers can still mail a check or bring a check or cash to the office. Customers will also be able to view their water bill online as well.

We are excited to be able to offer these new services to our customers. For years, our customers have asked about the ability to make online payment and we hope to even further customer satisfaction by offering these new features.

Posted in: Around the District, Billing, Customer Infomation, From the Office, Pine Cove Water District

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Winter is here…. friendly reminder from PCWD

The cold weather has finally arrived. We advise all of our customers to turn your customer valve off by the meter when you leave your mountain home. Forgetting to turn off your water during the winter season increases the risk for burst pipes and damage to your home. When water freezes in a pipe, it expands. If it expands enough, the pipe bursts, water escapes and serious, costly damage is the result. If don’t know where your customer valve is we would be happy to send a field worker during regular office hours to come show you or if you need your customer valve shut off we can shut it off for you for a small fee of $15. In the unfortunate event that a pipe does break any and all water that is lost will be the responsibility of the customer to pay for. PCWD does not forgive any water usage even if it is from a burst pipe. As always feel free to contact to office for any questions or concerns regarding your water bill, usage or winterizing your home.

PCWD Office: (951)659-2675

Emergency after hours: (951)294-8282

Posted in: Customer Infomation, Customer Valve, From the Office, Frozen Pipes, Leaks, Pine Cove Water District, Snow, Water Bills

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Preparing for an Emergency or Evacuation

PRE-EVACUATION PREPARATION STEPS

Recent natural disasters can inspire awareness and the importance of emergency preparedness. In our neighborhood the threat of a wildfire is real and one could start at any moment. Fire can move fast and unpredictably. Preparing for an evacuation should begin before there is any danger. Everyone should have individual and family evacuation plans in place. Emergency planning may be different for every family but there are common necessities and planning should include all members of the family. If your household is under voluntary or potential evacuations, begin to prepare your home and get ready to leave.

 Assemble an emergency supply kit

 
Having supplies for each member of your household is an important step for evacuation preparation. Cal Fire recommends having a three-day supply non-perishable food and three gallons of water per person. Extra eyeglasses or contact lenses, a seven-day supply of medications and copies of important documents are also important to pack

  1. Place papers in sealed, waterproof plastic

  2. Store in a durable, sealed box. (A portable,fireproof and waterproof box or waterproof backpack is recommended.)

  3. Store box/backpack at home in a secure, easily accessible location.

    If you must evacuate:

    • Grab box and take with you.
    • Keep the box with you at all times.
    • Do not leave box unattended in your car.

What to include in your Grab & Go box

  • Copies of important documents: Birth Certificates, Drivers licenses, passports, House Deeds and Titles, Birth, death, adoption, and marriage certificates,Wills and/or trust documents and other irreplaceable document.

  • First two pages of previous year’s federal and state income tax returns

  • Cash or traveler’s checks for several days living expenses.

  • Back-up copies of computerized financial records

  • Emergency phone numbers

  • Employee-benefit documents.

  • Copies of important health record and prescriptions: Copies of health, dental, and/or prescription insurance cards or numbers.

  • Copies of children’s immunization records.

  • Copies of auto, flood, renter’s or homeowner’s insurance policies (at least policy numbers).

  • Home inventory. (document and take pictures of properties and possessions)

  • Any sentimental  jewelry or photos (flash drive or CD is best)

 Inside the House

  • Shut all windows and doors, leaving them unlocked.

  • Remove flammable window shades, curtains and close metal shutters.

  • Remove lightweight curtains.

  • Move flammable furniture to the center of the room, away from windows and doors.

  • Shut off gas at the meter; turn off pilot lights.

  • Leave your lights on so firefighters can see your house under smoky conditions.

  • Shut off the air conditioning.

Outside

  • Gather up flammable items from the exterior of the house and bring them inside (patio furniture, children’s toys, door mats, trash cans, etc.) or place them in your pool.

  • Turn off propane tanks.

  • Move propane BBQ appliances away from structures.

  • Connect garden hoses to outside water valves or spigots for use by firefighters. Fill water buckets and place them around the house.

  • Don’t leave sprinklers on or water running, they can affect critical water pressure.

  • Leave exterior lights on so your home is visible to firefighters in the smoke or darkness of night.

  • Put your Emergency Supply Kit in your vehicle.

  • Back your car into the driveway with vehicle loaded and all doors and windows closed. Carry your car keys with you.

  • Have a ladder available and place it at the corner of the house for firefighters to quickly access your roof.

  • Seal attic and ground vents with pre-cut plywood or commercial seals.

  • Patrol your property and monitor the fire situation. Don’t wait for an evacuation order if you feel threatened.

  • Check on neighbors and make sure they are preparing to leave.

Animals

  • Locate your pets and keep them nearby.

  • Prepare farm animals for transport and think about moving them to a safe location early.

In the event of emergency Remember safety first. If you are well prepared in advance the evacuation process can be less stressful and scary.

Posted in: Around the District, Company News, Customer Infomation, Emergencies, Fire, Fire Danger, From the Office, Hazardous Weather Outlook, High Wind Warning

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Office Closures for the upcoming holiday season

Pine Cove Water District would like to wish everyone a very happy holiday season. The Office will be closed on December 25th and 26th for Christmas.  We will also be closed For New Years Day Monday January 1st . If you have a water emergency, there will be someone on call.  You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number.  Remember, this number is for true water emergencies only.  Please wait until the following business day to call about any other non-emergency water issues.  Our normal business hours will resume as usual from 9am until 4pm the following business day after the holidays.

We Hope everyone has a Merry Christmas and a Happy New Year from all of us here at PCWD!

Posted in: Around the District, Company News, Customer Infomation, Emergencies, From the Office, Holidays, Pine Cove Water District, Uncategorized, Upcoming Events

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Halloween Family Fun

If you are new to the hill the annual Idyllwild Halloween Carnival is Tuesday October 31st. The parade begins at 4:00pm at the top of N. Circle Dr. The parade leads to the center of town where there will be a delightful carnival. The Carnival is from 5 -8 includes food, games, dancing, and a DJ and there will be a costume contest is for both humans and pets. There will also be more spooky fun happening this weekend and Halloween night at the Lake Hemet Haunted Village. The Haunted Village is open Friday and Saturday night and Halloween night Tuesday, Oct. 31. Gates open at 7 p.m. and the party ends at 10p.m.

PCWD  would like to wish everyone a very Happy Halloween and we hope everyone enjoys a fun safe family fright night!!!

 

Posted in: Community, Customer Infomation, From the Office, Holidays

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office closings

Just a quick note to remind everyone that the Pine Cove Water District will be closed on Monday, September 4th in honor of Labor Day.  We will resume normal business hours on Tuesday, September 5th at 9 a.m.  If you have a water emergency, there will be someone on call.  You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number.  Remember, this number is for true water emergencies only.  Please wait until Tuesday to call about an other water issues.  Our normal business hours for next week will be Tuesday through Friday, from 9 am until 4 pm.
Happy Labor Day!!!

Posted in: Community, Customer Infomation, From the Office, Holidays, Upcoming Events

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Free Water Efficiency Kits

PCWD invites all residents to come by the office and pick up your free water efficiency kit!

Kit includes:
-High-Efficiency Showerhead, saves money by using up to 75% less water than traditional showerheads.
-Dual Spray Swivel Aerator, offers a 360 degree swivel and has two spray options.
-TWO Bubble Spray Bathroom Faucet Aerators, designed to accommodate most bathroom sink faucets.
-Leak Detector Dye Tablets Kit, used to identify leaks in toilet tanks.
-Flow Meter Bag, helps determine the flow of showerheads and faucet aerators.
-Water Conservation wheel is a great educational tool that contains valuable water saving procedures. -Installation Instructions for easy home installation.

Stop by get one for each bathroom in your mountain home.
You could also get an ice cream while you are here.

Posted in: Around the District, Conservation, Customer Infomation, From the Office, Pine Cove Water District, Uncategorized

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