Archive for From the Office

HAPPY THANKSGIVING

In observance of the Thanksgiving holiday the office will be closed on Thursday the 25th (Thanksgiving day) and Friday the 26th.

If you have a water emergency during the holiday thru the weekend please contact the emergency number and the on call staff member will be able to help you. (951) 236-9163

For any non-emergency calls feel free to leave a message on the office line and we will get back to you on the next available business day. (951) 659-2675

We hope you all have a wonderful Thanksgiving.

Posted in: From the Office, Holidays, Pine Cove Water District

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October Billing

October billing went out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes a notice from Cal Fire regarding Wildfire Actions and Low cost Retrofitting and Defensible Space. In case you don’t get the paper mailing, I’ve attached those items here.

October Billing Inserts

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to current amount due, to re-establish service.

There are several ways to pay your bill.
ACH Auto Draft is a free service; the payment is automatically taken out of your bank account. (filled out form required).
You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there.
You can come into the office and pay by check, cash, or card. One person at a time with a mask.
Drop payments thru the slot on the front door or mail a check or money order.
Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

Posted in: Billing, Customer Infomation, Fire, Fire Danger, From the Office, Pine Cove Water District, Water Bills

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Office Closed to Foot Traffic

A letter from General Manager Jerry Holldber

Dear Valued Customer:
The ongoing and recent rise of Covid cases in the Idyllwild/Pine Cove area concerns me very much. So in an abundance of caution, the Pine Cove Water District office will be closed to foot traffic starting Friday, October 1st until further notice.

We are still operating normal business hours (9am – 4pm) inside the office. You can communicate with us by email, phone, fax, and through the mail slot in the front door.

Thank you for your continued support and cooperation in this serious matter. If you should have any questions, please contact me any time.

Jerry Holldber
General Manager, PCWD
jerry@pcwd.org

ps: Bills for the November 1st due date will be sent out starting Monday, October 4th.

General Office phone number: 951-659-2675
General Office fax: 951-659-3112
General Office email: info@pcwd.org
Becky Smith, Ofc Mngr: becky@pcwd.org
Jennifer Hayes, Ofc Asst: jennifer@pcwd.org

Posted in: Billing, Community, Customer Infomation, From the Office, Pine Cove Water District, Water Bills

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Pine Cove Area Clean Up

Pine Cove Property Owners Association with cooperation from Pine Cove Water District is hosting a trash clean up day.

On Saturday, September 25th from 9am – 4pm, you can bring your trash to the large bin located at the PCWD Dutch Flat Facility on 25384 Franklin Dr. (follow the signs off Highway 243).

FOR PINE COVE RESIDENTS ONLY. Proof of Residency required (example: a water bill).

*NO CONTRACTORS PLEASE*

This bin will take household trash, yard trash and a small amount of construction debris.
NO chemicals, tires, or large appliances.
There will be a tractor available on site to help with heavy items.

Free curbside pickup will be available that day BY APPOINTMENT – Call Andy at 505-603-3672 on a first come first serve basis.

Posted in: Around the District, Community, Customer Infomation, Freebies, From the Office, Pine Cove Water District, Upcoming Events

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MASKS REQUIRED TO COME INTO THE OFFICE

Hello everyone.
A big THANK YOU to everyone that has helped in keeping our office as germ free as possible.
We have been very good over the last year+ and kept viruses at bay here at the Pine Cove Water District.

Lately, we have noticed that people either don’t see or ignore our multiple signs on the front door stating the requirement of wearing a mask before entering. Even though there is no “mandate” for mask wearing, as long as the numbers are high, we are requiring mask wearing and limited entry in the office.

PLEASE for the safety of EVERYONE, DO NOT come to our office without wearing a mask. Even if you are dropping off a payment.

No mask? Don’t want to wear a mask? Put the payment through the mail slot in the front door, mail, or call in.

It is extremely frustrating to go through these safety measure to have our notices completely ignored.

Please please please, help us stay safe.

Thank you.

Posted in: Community, From the Office, Pine Cove Water District

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August Billing

August billing is going out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes a notice of Possible Water Conservation Changes, a family friendly Wildfire Readiness event on August 7th, a flyer from the fire department with Wildland Fire Safety for Your Livestock and Pets, as well as an informational brochure from National Weather Service San Diego with helpful information. In case you don’t get the paper mailing, I’ve attached those items here.

Possible Water Conservation Changes
Let’s Get Wildfire Ready Event
Wildland Fire Safety for Your Livestock and Pets
National Weather Service San Diego brochure

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to current amount due, to re-establish service.

There are several ways to pay your bill.
ACH Auto Draft is a free service; the payment is automatically taken out of your bank account. (filled out form required).
You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there.
You can come into the office and pay by check, cash, or card. One person at a time with a mask.
Drop payments thru the slot on the front door or mail a check or money order.
Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

Posted in: Billing, Customer Infomation, From the Office, Mountain Communities Fire Safe Council, Pets and Animals, Pine Cove Water District, Upcoming Events, Water Bills

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Do we have your correct information?

Have you moved recently?
Have you gotten a new PO Box?
Have you changed your phone number?
New email address?

When a situation arises, it is important to us that we get a hold of you in a timely manner. Having to call multiple phone numbers that are disconnected or getting emails kicked back is not efficient and we really want to be as efficient as possible.

Please, please, please, make sure all of your information is updated in our system to avoid wasting time and materials.

Thank you!

Posted in: Customer Infomation, Emergencies, From the Office, Pine Cove Water District

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Update from The PCWD Office

Welcome to Summer!!
The sun is shining, the plants are blooming, and we are looking forward to seeing happy faces outside.

While the mask requirements have eased across the state, we are still staying extra diligent with asking people to mask up before coming into the office and limit amount of people that are in at a time.

Have you lost a pair of reader glasses? We have a pair here in the office that were left.

Bills are due July 1st. There is a $15.00 late fee that will be applied to all accounts that are not paid by the due date.
At this point, I’m not sure I would rely on the postal service to get your check to us in time but you can always drop off your payment night or day by coming in and saying hi or thru the slot on the front door.
You can log onto your account online and pay with a Visa/Mastercard/Discover, or E-check. There is a merchant fee of $3.00 per hundred spent for this option. To register your account online, you will need your account number and the Municipality Code of PineCoveWDCA. Go to our website at www.pcwd.org and click the “Billing” tab. Follow the links from there.
If you are signed up for the ACH Auto Draft payment option, your bill will be automatically paid on the 1st.

Posted in: Around the District, Community, Customer Infomation, From the Office, Pine Cove Water District, Water Bills

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Apples, aphids, and ladybugs

Little apple buds starting to appear

The sun is shining, the birds are building, and the foliage is blooming.
We have the first buds starting on the apple trees and aphids have already found the milkweed. Ladybugs are in short supply and we are looking for any leads on LARGE quantity of live lady bugs.

We are happy to report that a few ladybugs have found their way to our milkweed but with the amount of aphids we’re seeing, we need a whole army. Local suppliers seem to be out and we are wary of having ladybugs shipped and end up arriving dead. Do you have a lead on ladybugs? Let us know so we can help keep our Monarch Butterfly Sanctuary free of aphids without using anything that will harm the butterflies or their larvae.

We hope the few ladybugs we have find the aphids
See those yellow dots – those are aphids 🙁

Posted in: Community, Edible Landscaping, From the Office, Garden, Monarch Butterflies, The Garden

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