Archive for From the Office

CUSTOMER APPRECIATION BBQ

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Please join us as we welcome back our Customer Appreciation BBQ.
This year we are also celebrating Jerry’s retirement!

Dutch Flats
SATURDAY, JUNE 11, 2022
11:00am – 1:00pm
For Pine Cove Residents

RSVP REQUIRED by Wednesday, May 15th to ensure we have enough food.
Please let us know how many will be in your party by calling the office at 951-659-2675 or by email at info@pcwd.org

 

Tri-tip Sliders, Vegi Burgers, Hot Dogs, Soda, and Staff Made Side Dishes
All Pine Cove Residents welcome – bring the whole family
Friendly dogs welcome – MUST play well with others

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Posted in: Community, Customer Infomation, Freebies, From the Office, Upcoming Events, Weekend

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April Billing

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April billing is going out next week. If you get emailed bills, you may have already received yours.

This months mailed billing includes a note to our newer residents/reminders for some that have been here a while as well as a SAVE THE DATE for our CUSTOMER APPRECIATION BBQ. Click here to read the full Spring Newsletter.

Effective 2/1/2022, the bi-monthly minimum increased to $77.00 for two month billing period, excluding any water usage. Water usage is billed as follows:
$7.00 per thousand gallons from 0 to 7,500 gallons
$9.00 per thousand gallons from 7,500 to 15,000 gallons
$11.00 per thousand gallons over 15,000

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to the current amount due, to re-establish service.

There are several ways to pay your bill. ACH Auto Draft is a free service; the payment is automatically taken out of your bank account (filled out form required). You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there. You can come into the office and pay by check, cash, or card (one person at a time). Call with a credit/debit card (Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card). Drop payments thru the slot on the front door or mail a check or money order.

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Posted in: Around the District, Billing, Community, Customer Infomation, Freebies, From the Office, Pine Cove Water District, Water Bills

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DO’s and DON’Ts of Water Conservation

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Reposted from February 15, 2015

DO wash full loads of laundry and dishes ONLY to spread out wash cycles.

DON’T hand wash your car.  Instead, take it to a car wash, where recycled water is used.

DO look for leaky faucets and running toilets.  Repairing a dripping faucet can save up to 150 gallons of water a week.

DON’T leave the sink running while brushing your teeth.  Install a bathroom sink aerator to slow the flow of water.

DO purchase water saving shower heads.  Or come into our District office, and we will give you a conservation kit for free!

DON’T take long showers.  Keeping showers under 5 minutes can save up to 1000 gallons of water per month.

DO store water in the refrigerator instead of letting the tap run for cool water.

DON’T use the toilet as a waste basket!

DO collect water used to rinse fruit or vegetables, and use to to water your plants, both inside and out. 🙂

DON’T keep water conservation tips to yourself!  Share, share, share!

DO aim to do at least one thing per day to conserve water.

 

And ALWAYS turn your customer valve off when leaving your mountain home.

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Posted in: Around the District, Community, Conservation, Customer Infomation, Freebies, From the Office, Garden, Pine Cove Water District, Water Conservation

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Leaks and Frozen Pipes

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Temperatures are going to drop again this weekend. If you are leaving your mountain home, be sure to turn off the customer valve and empty all the drains. Leave a faucet open just a crack to make sure there is room for any excess water to come out rather than freeze and bust your pipes. You may want to look into insulating your pipes if they are not already.

We do not forgive water bills for leaks or busted pipes. Any water that runs through the meter will be charged accordingly.

If you don’t know where your customer shut off valve is at the street, please call during normal business hours to waive a service fee and we’ll guide you. If you call after hours, there will be a fee starting at $15. An emergency leak or busted pipe call after hours could incur a fee starting at $50.

If you notice any leaks, call us immediately. Upon confirmation of the leak you could receive a $25 gift card to a restaurant in town.

Regular Office Hours 9am – 4pm 951-659-2675
After Hours Emergency Line 951-294-8282

Oh my, a frozen pipe leak!

Don’t let this be you!

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Posted in: Around the District, Customer Infomation, Customer Valve, Emergencies, From the Office, Frozen Pipes, Hazardous Weather Outlook, Pine Cove Water District, Snow, Water Bills, Weather, Weekend, Winter

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Updates from The Office

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We’re into the second month of the new year and so much has happened. Here are a few highlights.

Office re-opened to foot traffic:
Due to illnesses in the office, we had temporarily closed the office to foot traffic. We are happy to announce that we are fully open once again. We ask that you wear a mask when in the building and if someone is already at our counter that you respectfully wait outside to limit the number of people inside.

Stage II Water Conservation:
As of Tuesday, February 1, 2022 Pine Cove entered into Stage II of Water Conservation.

Stage II is mandatory compliance.
Customers are required to limit irrigation of outdoor plants and gardens to the period between 6pm and 8am daily and stop all water runoff. Customers cannot fill or refill swimming pools except the small amount needed to replace evaporation in already filled pools. Vehicles can only be washed using a bucket and a hose with a shut-off nozzle. Immediate repairs must be made to any and all leaking water lines and faucets in household plumbing and yard piping. Customers must also cease watering native vegetation and unplanted areas for dust control. Restaurants shall only provide drinking water to patrons upon specific request.

If you have any questions or concerns, you may talk to General Manager Jeremy Potter 951-659-2675 or email at jpotter@pcwd.org.
Thank you for your understanding and ongoing efforts to help conserve water.

Billing Charges increased:
Effective 2/1/2022, the bi-monthly minimum will be $77.00 for two month billing period, excluding any water usage. Water usage will be billed as follows:
$7.00 per thousand gallons from 0 to 7,500 gallons
$9.00 per thousand gallons from 7,500 to 15,000 gallons
$11.00 per thousand gallons over 15,000

Special Rates and Charges (Resolution #561)
Normal Customer Requested Turn On or Off; changed from $15 to $20
After Hours customer Requested Turn On or Off; changed from a minimum of $40 to a minimum of $50
Delinquent Turn On/Off; changed from $75 to $90
Transfer Fee; changed from $45 to $60
Where more than one (1) Premises exists or is located on a Parcel, a unit charge of $20.00 will be assessed for each separate Premises in addition to normal water use charges for the Parcel, as prescribed in the Rates Schedule.

Personnel change:
General Manager Jerry Holldber has retired as of 12/31/2021
Jeremy Potter has taken the position as our new General Manager as of 1/1/2022
Chris Dumas has been promoted to Leadman
Jensen Beri has been put on full time / permanent status
Gracie, our official Mouse Patroller has a new home with Kat Garver
And we have welcomed our newest office pet – Mousekewitz; a little chihuahua-mix dog

 

We hope all is well with you and as always, we are here for any questions or concerns.

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Posted in: Around the District, Board Meetings, Community, Company News, Customer Infomation, From the Office, Pets and Animals, Pine Cove Water District, Water Bills, Water Conservation

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February Billing

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February billing went out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes a reminder that we still have a limited amount of rain barrels left for sale. If you are interested in buying one, they are $76 by check or cash upon pick up at the office.

You will also notice that we are in the next stage of Resolution #534 for increased charges.
Effective 2/1/2022, the bi-monthly minimum will be $77.00 for two month billing period, excluding any water usage. Water usage will be billed as follows:
$7.00 per thousand gallons from 0 to 7,500 gallons
$9.00 per thousand gallons from 7,500 to 15,000 gallons
$11.00 per thousand gallons over 15,000

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to the current amount due, to re-establish service.

There are several ways to pay your bill. ACH Auto Draft is a free service; the payment is automatically taken out of your bank account (filled out form required). You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there. You can come into the office and pay by check, cash, or card. One person at a time with a mask. Call with a credit/debit card. Drop payments thru the slot on the front door or mail a check or money order. Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

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Posted in: Billing, From the Office, Pine Cove Water District, Rain Barrels, Water Bills

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Water Conservation Stage II

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Hello Pine Cove Residents.
As of Tuesday, February 1, 2022 Pine Cove will enter into Stage II of Water Conservation.

Stage II is mandatory compliance.
Customers are required to limit irrigation of outdoor plants and gardens to the period between 6pm and 8am daily and stop all water runoff. Customers cannot fill or refill swimming pools except the small amount needed to replace evaporation in already filled pools. Vehicles can only be washed using a bucket and a hose with a shut-off nozzle. Immediate repairs must be made to any and all leaking water lines and faucets in household plumbing and yard piping. Customers must also cease watering native vegetation and unplanted areas for dust control. Restaurants shall only provide drinking water to patrons upon specific request.

If you have any questions or concerns, you may talk to General Manager Jeremy Potter 951-659-2675 or email at jpotter@pcwd.org.
Thank you for your understanding and ongoing efforts to help conserve water.

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Posted in: Around the District, Community, Conservation, Drought, From the Office, Pine Cove Water District, Water Conservation

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Closed for New Year

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Pine Cove Water District would like to wish everyone a very happy new year!

The office will be closed Friday December 31st in observance of New Years. If you would like to make a payment while we are closed you can do so online or drop it though the office door slot. If you have a water emergency like a burst pipe or leak please call the On Call Emergency Line (951) 294-8282.

Wishing everyone a very happy and safe New Year!

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Posted in: Around the District, Customer Infomation, From the Office, Holidays, Pine Cove Water District

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Closed for Christmas

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Pine Cove Water District would like to wish everyone a very happy holiday season.

This week the office will be closed in observance of Christmas Eve and Christmas day on Friday 12/24/21 and Monday 12/27/21. If you would like to make a payment while we are closed you can do so online through our webpage or drop it though the office door slot. If you have a water emergency like a burst pipe or leak please call the on call emergency line (951) 294-8282.

May your holidays be filled with love and laughter!

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Posted in: Community, Customer Infomation, From the Office, Holidays

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December Billing

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December billing went out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes our Winter Newsletter with updates and local resources and Winterizing Tips. In case you don’t get the paper mailing, I’ve attached those items here – December Billing Inserts

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to the current amount due, to re-establish service.

There are several ways to pay your bill. ACH Auto Draft is a free service; the payment is automatically taken out of your bank account (filled out form required). You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there. You can come into the office and pay by check, cash, or card. One person at a time with a mask. Call with a credit/debit card. Drop payments thru the slot on the front door or mail a check or money order. Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

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Posted in: Billing, Company News, Customer Infomation, From the Office, Pine Cove Water District, Water Bills, winterizing

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