Archive for Customer Infomation

No matter your occupation, it is your obligation to save water!

Tips for conserving inside:

  • Don’t run water while brushing. Fill a glass for rinsing.
  • Repair leaks and install a low-flow aerator.
  • Wrap hot water pipes with insulation to avoid waiting for hot water.
  • Use a partially filled sink or short blasts of water to rinse your razor.
  • An average tub holds more than 50 gallons of water. Conserve water by only partially filling the tub.
  • Install water saving shower heads. Turn off water while soaping up or shampooing. Take shorter showers.
  • Add food coloring to the water in the tank. If color appears in the bowl without flushing, there is a leak. Fix or replace toilet.
  • Keep a bottle of water in the refrigerator and use ice instead of running the tap until water is cold.
  • Run only full loads. Remodel with machines that use less water and are more energy efficient.


    Tips for conserving outside:
  • Regularly check pipes, hoses, valves, and faucets for leaks.
  • Use a pool cover to keep water clean and reduce evaporation.
  • Recycle water for use on lawn or garden.
  • Use a bucket to wash. Keep a nozzle on the hose to save water. Use a commercial car wash that recycles water.
  • Longer grass means less evaporation. Let grass grow taller in hot, dry weather. Set the mower one notch higher.
  • Drought – tolerant plants need less water. Mulch your garden to slow evaporation.
  • Deep soak weekly in the early morning or evening when the least evaporation occurs. Aerate lawn.
  • Don’t water the pavement! Position sprinklers so that the lawn and garden receive all the water.
  • Use a broom instead of a water hose to clear debris from patios, driveways, and sidewalks.

Posted in: Around the District, Community, Conservation, Customer Infomation, From the Office, Pine Cove Water District, Water Conservation

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Winter is near – let’s winterize together!

Winterize your home now and you’ll not only stay cozy all winter long, but you’ll also save on energy costs and slash your heating bill. Making proper precautions to ensure your home is prepared for winter can save you time, money and a lot of unnecessary hassle!

  • To prevent damage, it is just as important to winterize your vacant home. Learn how to properly shut off your water valve (in case a pipe bursts) and turn your water off every time you leave your mountain home.

  • Unplug appliances such as microwaves and toasters to prevent faulty switches.

  • Insulate pipes with insulation or newspapers and plastic and allow faucets to drip a little during cold weather to avoid freezing. Running water, even at a trickle, helps prevent pipes from freezing.

  • Clean your gutters; make sure water can flow freely through your gutters to avoid icicles and ice dams.

  • Change your ceiling fans clockwise to force hot air at the ceiling towards the floor.

  • Replacing the filters in your forced heating unit improves the efficiency of your unit.

  • Window insulation film can help keep heat from escaping out your windows. Winterize your home to extend the life of your fuel supply by insulating walls and attics, caulking and weather-stripping doors and windows, and installing storm windows or covering windows with plastic.

  •  The simple act of installing a storm door can increase energy efficiency by 45%, by sealing drafts and reducing air flow

  • Placing a rolled towel at the bottom of your exterior door or a draft guard prevents heat from leaking out.

  • Maintain heating equipment and chimneys by having them cleaned and inspected every year. Your chimney doesn’t necessarily need to be swept every single year, but it does need an annual inspection. Wood stoves, however, should be swept more often — as soon as they’ve accumulated a quarter of an inch of creosote.

  • Trim tree branches near your windows, roof, or parking areas before the weight of winter ice and snow can cause them to snap.

  • Inspect your home for any openings where animals could use to get inside. Make sure your fireplace flue or damper is closed, as bats, birds and squirrels are known to get inside this way.

  • Winterize your house, barn, shed or any other structure that may provide shelter for your family, neighbors, livestock or equipment. Clear rain gutters; repair roof leaks and cut away tree branches that could fall on a house or other structure during a storm.

  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.

  •  It is wise to communicate with a trusted  friend or neighbor that your will be gone for a prolonged period of time and they have your contact information. Taking these steps can help protect your home from theft, water damage, and heating or electrical system issues while you are away for an extended period of time.

Bundle the house up for winter!

Posted in: Around the District, Community, Conservation, Customer Infomation, Emergencies, From the Office, Holidays, Pine Cove Water District, Rain, Snow, Storms, Upcoming Events, Water Conservation, Weather, Winter, winterizing

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Happy Thanksgiving!


Warmest wishes this Thanksgiving from all of us at Pine Cove Water District. Thank you for being a part of our journey! We’re grateful for wonderful customers like you and hope everyone is able to feast in gratitude with their loved ones!

In observance of this holiday the office will be closed on Thursday (Thanksgiving day) the 23rd and Friday the 24th.

If you have a water emergency during the holiday and/or through the weekend please contact the emergency number and our on call staff member will be able to assist you. (951) 236 – 9163

For any non-emergency calls feel free to leave a message on the office line and we will get back to you the next available business day. (951) 659 – 2675

We hope you all have a wonderful Thanksgiving!

Posted in: Around the District, Community, Customer Infomation, From the Office, Holidays, Pine Cove Water District, Uncategorized

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June Billing

Hello Residents of Pine Cove!

June billing (due July 1, 2023) is going out. If you get emailed bills, you may have already received yours. The mailing included our updated Newsletter which you can view here.

The bi-monthly minimum is $80.00 for two month billing period, excluding any water usage. Water usage is billed as follows:
$8.00 per thousand gallons from 0 to 7,500 gallons
$10.00 per thousand gallons from 7,500 to 15,000 gallons
$12.00 per thousand gallons over 15,000

(Because we weren’t able to read meters last billing cycle due to snow, the gallons of usage is doubled in this billing period.)

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to the current amount due, to re-establish service.

There are several ways to pay your bill. ACH Auto Draft is a free service; the payment is automatically taken out of your bank account (filled out form required). You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there. You can come into the office and pay by check, cash, or card (one person at a time). Call with a credit/debit card (Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card). Drop payments thru the slot on the front door or mail a check or money order.

Posted in: Around the District, Billing, Community, Company News, Customer Infomation, Freebies, From the Office, Pine Cove Water District, Water Bills

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April Billing

Hello Residents of Pine Cove!

April billing (due May 1, 2023) is going out. If you get emailed bills, you may have already received yours. The mailing included our updated Newsletter which you can view here.

The bi-monthly minimum is $80.00 for two month billing period, excluding any water usage. Water usage is billed as follows:
$8.00 per thousand gallons from 0 to 7,500 gallons
$10.00 per thousand gallons from 7,500 to 15,000 gallons
$12.00 per thousand gallons over 15,000

This billing cycle will only include your minimum of $80.00 since most of the meters are still under snow. The June billing cycle will catch us up with usage.

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to the current amount due, to re-establish service.

There are several ways to pay your bill. ACH Auto Draft is a free service; the payment is automatically taken out of your bank account (filled out form required). You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there. You can come into the office and pay by check, cash, or card (one person at a time). Call with a credit/debit card (Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card). Drop payments thru the slot on the front door or mail a check or money order.

Posted in: Around the District, Billing, Customer Infomation, From the Office, Pine Cove Water District, Water Bills

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What’s the weather like up there?

We hear this question a lot!

Did you know that we have links to weather station data and highway cameras on our webpage?

Be in the know – click here for weather station data and here for the highway cameras

Posted in: Around the District, Community, Customer Infomation, Drought, Emergencies, From the Office, Hazardous Weather Outlook, High Wind Warning, Pine Cove Water District, Rain, Road Conditions, Snow, Storms, Weather, Weekend, Winter

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Closed for Martin Luther King, Jr Day

Pine Cove Water District office will be closed on Monday, January 16th in honor of Martin Luther King, Jr. Day.  We will resume normal business hours on Tuesday, January 17th at 9 a.m.  If you have a water emergency, there will be someone on call.  You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number.  Remember, this number is for true water emergencies only.  Please wait until Tuesday to call about an other water issues.  Our normal business hours for next week will be Tuesday through Friday, from 9 am until 4 pm.

Posted in: Community, Customer Infomation, From the Office, Holidays, Pine Cove Water District, Upcoming Events, Weekend

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The rain has come

The rains and storms have begun. Is your home ready?

CAL FIRE/Riverside County Fire Department and San Bernardino County Fire have put out information about sandbag and sand availability through the fire departments, as well as best use practices. (Click on the links for more information)

As a Pine Cove resident, we offer a limited amount of FREE unfilled sand bags from our office as well.

Additional safety information from Idyllwild Fire Protection District on Facebook includes road safety information.

Stay safe out there if you have to go out.

Posted in: Around the District, Customer Infomation, Emergencies, From the Office, Hazardous Weather Outlook, Rain, Storms, Weather, Winter

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Extreme Winter Weather Precautions!

The weather station is predicting some inclement weather coming up soon. Here are some reminders of important steps you can take to protect yourself, your pet (if applicable) and your dwelling during very cold, icy and snowy conditions.  These steps will help you be prepared for any extreme freeze in your area and help you stay safe and warm.

Pitch In:
When cold weather and extreme snow storms hit, it is important for everyone to pitch in and be a community. Things you can do to help include:  If you are clearing snow from your car or around it, please place any snow onto grassy areas.  Please don’t place snow onto sidewalks, roadways, fire hydrants or other areas that have already been cleared.

Heat:
Set your heater on at least 60-65 degrees and leave it on until any threat of a freeze is over. If there is an extreme risk of freezing, leave your faucets dripping a very small amount of water – both your hot water and cold water. Leave cabinet doors under any sink area open so warm air can circulate around pipes.

Space Heaters:
We recommend that you not utilize a space heater unless absolutely necessary.  But, if you are utilizing one there are important steps you must take.  Please read the manufacturer’s instructions and warning labels carefully.

Some key things to consider include:
Keep it at least three feet away from any other object – including papers, clothing and rugs – and maintain a three-foot radius around the space heaters.  Place space heaters on level, flat surfaces. Never place heaters on cabinets, tables, furniture or carpet. Be sure to never leave a space heater unattended, and turn it off when you’re leaving a room or going to sleep.  Plug space heaters directly into a wall outlet. Do not use an extension cord or power strip, which could overheat. Do not plug any other electrical devices into the same outlet as the heater.

Ovens & Candles:
Please do not in any instance ever use your oven to provide any heat. While it is ok to cook with the oven door closed, leaving oven doors open, even just a crack, can omit carbon monoxide (CO), which can lead to carbon monoxide poisoning. Never leave lit candles unattended or burning close to any papers, clothing, rugs or curtains.

Other Ways to Stay Warm at Home:
Consider placing rolled up towels at the base of any exterior door – especially any patio doors. This will help keep any slight cold drafts from entering. If needed, grab a blanket and a sweatshirt and head over to the warming center located at the town library. Consider grabbing a hot cup of coffee or tea on your way.

No Frozen Pipes:
Keep faucets running at a slow drip. This will ensure constant water circulation through the pipes and help prevent the water from standing still and freezing. Also, keep your dwelling heated to at least 60-65 degrees Fahrenheit. If the temperature falls below 60 degrees, the pipes may freeze and break, causing a leak that will more than likely affect not only your home, but all those surrounding you.

Braving the Cold:
If you have to go outside, dress in lightweight layers. Using several thinner layers can provide better insulation than one or two thick layers. If possible, the first layer should be long underwear made out of a nonabsorbent material. If you have to be outside for an extended period of time, make sure your feet stay dry. This is key to keeping our bodies warm. To keep feet dry in cold, snowy weather, wear waterproof boots and socks made of fleece, IsoWool or similar type fabrics. In extreme winter conditions, ice accumulation is often inevitable. Please take extra caution when navigating exterior stair wells, sidewalks, parking garage/lots, etc..

Keeping Pets Safe & Warm:
Our pets will need to go outside regardless of weather conditions. So if you are a pet owner, put booties on their paws before taking them outside. Cold air, sleet and snow can give pets chapped paws and itchy, flaking skin. And if their paws aren’t covered, pets can risk exposure to dangerous chemicals from ice-melting agents that they may then lick off of their bare paws. Again, if you don’t have booties available, your socks will do the trick. And be sure to check their paws when they come inside as chunks of ice can get stuck in between their paws.

Don’t Forget Your Ice and Snow-Covered Car:
Keep your gas tank full. Cold temperatures can cause condensation to form on the walls of a nearly empty gas tank. Soon, that water can drip down into the gas. Since water is heavier than gas, it will eventually sink to the bottom of the tank, where it can make its way into the fuel lines and freeze, blocking the flow of gas into your engine and stranding you.

 

Stay safe and warm this season.

Posted in: Around the District, Community, Customer Infomation, From the Office, Hazardous Weather Outlook, Leaks, Pets and Animals, Pine Cove Water District, Snow, Storms, Weather, Winter

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