Archive for Customer Infomation
Posted by admin on January 25, 2018
The overwhelming demand for online payment processing has been heard.
Coming soon, PCWD customers will be able to make payments online using a Visa, Master card, Discover card, Debt card (with a logo) or E-check for a small convenience fee. Customers will also now have the option to set up automatic banking. As usual customers can still mail a check or bring a check or cash to the office. Customers will also be able to view their water bill online as well.
We are excited to be able to offer these new services to our customers. For years, our customers have asked about the ability to make online payment and we hope to even further customer satisfaction by offering these new features.
Posted by admin on January 23, 2018
The cold weather has finally arrived. We advise all of our customers to turn your customer valve off by the meter when you leave your mountain home. Forgetting to turn off your water during the winter season increases the risk for burst pipes and damage to your home. When water freezes in a pipe, it expands. If it expands enough, the pipe bursts, water escapes and serious, costly damage is the result. If don’t know where your customer valve is we would be happy to send a field worker during regular office hours to come show you or if you need your customer valve shut off we can shut it off for you for a small fee of $15. In the unfortunate event that a pipe does break any and all water that is lost will be the responsibility of the customer to pay for. PCWD does not forgive any water usage even if it is from a burst pipe. As always feel free to contact to office for any questions or concerns regarding your water bill, usage or winterizing your home.
PCWD Office: (951)659-2675
Emergency after hours: (951)294-8282
Posted by admin on December 13, 2017
PRE-EVACUATION PREPARATION STEPS
Recent natural disasters can inspire awareness and the importance of emergency preparedness. In our neighborhood the threat of a wildfire is real and one could start at any moment. Fire can move fast and unpredictably. Preparing for an evacuation should begin before there is any danger. Everyone should have individual and family evacuation plans in place. Emergency planning may be different for every family but there are common necessities and planning should include all members of the family. If your household is under voluntary or potential evacuations, begin to prepare your home and get ready to leave.
Assemble an emergency supply kit
Having supplies for each member of your household is an important step for evacuation preparation. Cal Fire recommends having a three-day supply non-perishable food and three gallons of water per person. Extra eyeglasses or contact lenses, a seven-day supply of medications and copies of important documents are also important to pack
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Place papers in sealed, waterproof plastic
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Store in a durable, sealed box. (A portable,fireproof and waterproof box or waterproof backpack is recommended.)
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Store box/backpack at home in a secure, easily accessible location.
If you must evacuate:
• Grab box and take with you.
• Keep the box with you at all times.
• Do not leave box unattended in your car.
What to include in your Grab & Go box
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Copies of important documents: Birth Certificates, Drivers licenses, passports, House Deeds and Titles, Birth, death, adoption, and marriage certificates,Wills and/or trust documents and other irreplaceable document.
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First two pages of previous year’s federal and state income tax returns
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Cash or traveler’s checks for several days living expenses.
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Back-up copies of computerized financial records
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Emergency phone numbers
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Employee-benefit documents.
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Copies of important health record and prescriptions: Copies of health, dental, and/or prescription insurance cards or numbers.
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Copies of children’s immunization records.
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Copies of auto, flood, renter’s or homeowner’s insurance policies (at least policy numbers).
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Home inventory. (document and take pictures of properties and possessions)
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Any sentimental jewelry or photos (flash drive or CD is best)
Inside the House
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Shut all windows and doors, leaving them unlocked.
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Remove flammable window shades, curtains and close metal shutters.
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Remove lightweight curtains.
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Move flammable furniture to the center of the room, away from windows and doors.
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Shut off gas at the meter; turn off pilot lights.
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Leave your lights on so firefighters can see your house under smoky conditions.
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Shut off the air conditioning.
Outside
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Gather up flammable items from the exterior of the house and bring them inside (patio furniture, children’s toys, door mats, trash cans, etc.) or place them in your pool.
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Turn off propane tanks.
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Move propane BBQ appliances away from structures.
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Connect garden hoses to outside water valves or spigots for use by firefighters. Fill water buckets and place them around the house.
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Don’t leave sprinklers on or water running, they can affect critical water pressure.
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Leave exterior lights on so your home is visible to firefighters in the smoke or darkness of night.
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Put your Emergency Supply Kit in your vehicle.
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Back your car into the driveway with vehicle loaded and all doors and windows closed. Carry your car keys with you.
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Have a ladder available and place it at the corner of the house for firefighters to quickly access your roof.
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Seal attic and ground vents with pre-cut plywood or commercial seals.
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Patrol your property and monitor the fire situation. Don’t wait for an evacuation order if you feel threatened.
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Check on neighbors and make sure they are preparing to leave.
Animals
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Locate your pets and keep them nearby.
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Prepare farm animals for transport and think about moving them to a safe location early.
In the event of emergency Remember safety first. If you are well prepared in advance the evacuation process can be less stressful and scary.
Posted by admin on December 8, 2017
Pine Cove Water District would like to wish everyone a very happy holiday season. The Office will be closed on December 25th and 26th for Christmas. We will also be closed For New Years Day Monday January 1st . If you have a water emergency, there will be someone on call. You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number. Remember, this number is for true water emergencies only. Please wait until the following business day to call about any other non-emergency water issues. Our normal business hours will resume as usual from 9am until 4pm the following business day after the holidays.
We Hope everyone has a Merry Christmas and a Happy New Year from all of us here at PCWD!
Posted by admin on November 1, 2017
It is important to make sure your home is ready for the coming winter months. Winter heating costs can double if your windows are poorly insulated, your plumbing breaks, or if the heating system is out-of-date. Making proper precautions to ensure your home is prepared for winter can save you time, money and a lot of unnecessary hassle.
- To prevent damage, it is just as important to winterize your vacant home. Learn how to properly shut off your water valve (in case a pipe bursts) and turn your water off every time you leave your mountain home.
- Unplug appliances such as microwaves and toasters to prevent faulty switches.
- Insulate pipes with insulation or newspapers and plastic and allow faucets to drip a little during cold weather to avoid freezing. Running water, even at a trickle, helps prevent pipes from freezing.
- Clean your gutters; make sure water can flow freely through your gutters to avoid icicles and ice dams.
- Change your ceiling fans clockwise to force hot air at the ceiling towards the floor.
- Replacing the filters in your forced heating unit improves the efficiency of your unit.
- Window insulation film can help keep heat from escaping out your windows.Winterize your home to extend the life of your fuel supply by insulating walls and attics, caulking and weather-stripping doors and windows, and installing storm windows or covering windows with plastic.
- The simple act of installing a storm door can increase energy efficiency by 45%, by sealing drafts and reducing air flow
- Placing a rolled towel at the bottom of your exterior door or a draft guard prevents heat from leaking out.
- Maintain heating equipment and chimneys by having them cleaned and inspected every year. Your chimney doesn’t necessarily need to be swept every single year, but it does need an annual inspection. Wood stoves, however, should be swept more often — as soon as they’ve accumulated a quarter of an inch of creosote.
- Trim tree branches near your windows, roof, or parking areas before the weight of winter ice and snow can cause them to snap.
- Inspect your home for any openings where animals could use to get inside. Make sure your fireplace flue or damper is closed, as bats, birds and squirrels are known to get inside this way.
- Winterize your house, barn, shed or any other structure that may provide shelter for your family, neighbors, livestock or equipment. Clear rain gutters; repair roof leaks and cut away tree branches that could fall on a house or other structure during a storm.
- Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.
- It is wise to communicate with a trusted friend or neighbor that your will be gone for a prolonged period of time and they have your contact information. Taking these steps can help protect your home from theft, water damage, and heating or electrical system issues while you are away for an extended period of time.
Bundle the house up for winter
Posted by admin on October 25, 2017
If you are new to the hill the annual Idyllwild Halloween Carnival is Tuesday October 31st. The parade begins at 4:00pm at the top of N. Circle Dr. The parade leads to the center of town where there will be a delightful carnival. The Carnival is from 5 -8 includes food, games, dancing, and a DJ and there will be a costume contest is for both humans and pets. There will also be more spooky fun happening this weekend and Halloween night at the Lake Hemet Haunted Village. The Haunted Village is open Friday and Saturday night and Halloween night Tuesday, Oct. 31. Gates open at 7 p.m. and the party ends at 10p.m.
PCWD would like to wish everyone a very Happy Halloween and we hope everyone enjoys a fun safe family fright night!!!
Posted by admin on August 23, 2017
Just a quick note to remind everyone that the Pine Cove Water District will be closed on Monday, September 4th in honor of Labor Day. We will resume normal business hours on Tuesday, September 5th at 9 a.m. If you have a water emergency, there will be someone on call. You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number. Remember, this number is for true water emergencies only. Please wait until Tuesday to call about an other water issues. Our normal business hours for next week will be Tuesday through Friday, from 9 am until 4 pm.
Happy Labor Day!!!
Posted by admin on July 25, 2017
PCWD invites all residents to come by the office and pick up your free water efficiency kit!
Kit includes:
-High-Efficiency Showerhead, saves money by using up to 75% less water than traditional showerheads.
-Dual Spray Swivel Aerator, offers a 360 degree swivel and has two spray options.
-TWO Bubble Spray Bathroom Faucet Aerators, designed to accommodate most bathroom sink faucets.
-Leak Detector Dye Tablets Kit, used to identify leaks in toilet tanks.
-Flow Meter Bag, helps determine the flow of showerheads and faucet aerators.
-Water Conservation wheel is a great educational tool that contains valuable water saving procedures. -Installation Instructions for easy home installation.
Stop by get one for each bathroom in your mountain home.
You could also get an ice cream while you are here.
Posted by admin on July 21, 2017
We would like to Thank all of the customers and residents of Pine Cove for your continued diligence in helping us find leaks and conserving water. There have been several helpful calls made to us by the residents regarding possible leaks. While not all of the reports have been confirmed leaks we sincerely appreciate the continued efforts to work together. There was one leak discovered on Sylvan Way that was originally thought to be a spring but after further inspection we found the leak. We have purchased updated state of the art leak detection equipment that will greatly assist us in finding any leaks even faster. As promised we are still giving rewards to anyone who a calls in a possible leak and it is confirmed.
Posted by admin on June 15, 2017
The District is saying goodbye to Amy Righetti, as she ventures on to bigger and better things in Teluride Colorado. And we would like to say welcome to Lindsay Owen, who will start as a permanent half time employee on 7/1/2017. Please give Lindsay a big welcome when you see her 🙂
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