Archive for Customer Infomation

Halloween Family Fun

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If you are new to the hill the annual Idyllwild Halloween Carnival is Tuesday October 31st. The parade begins at 4:00pm at the top of N. Circle Dr. The parade leads to the center of town where there will be a delightful carnival. The Carnival is from 5 -8 includes food, games, dancing, and a DJ and there will be a costume contest is for both humans and pets. There will also be more spooky fun happening this weekend and Halloween night at the Lake Hemet Haunted Village. The Haunted Village is open Friday and Saturday night and Halloween night Tuesday, Oct. 31. Gates open at 7 p.m. and the party ends at 10p.m.

PCWD  would like to wish everyone a very Happy Halloween and we hope everyone enjoys a fun safe family fright night!!!

 

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Posted in: Community, Customer Infomation, From the Office, Holidays

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office closings

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Just a quick note to remind everyone that the Pine Cove Water District will be closed on Monday, September 4th in honor of Labor Day.  We will resume normal business hours on Tuesday, September 5th at 9 a.m.  If you have a water emergency, there will be someone on call.  You can call the office and listen to the recorded message or call 951-294-8282, which is our emergency number.  Remember, this number is for true water emergencies only.  Please wait until Tuesday to call about an other water issues.  Our normal business hours for next week will be Tuesday through Friday, from 9 am until 4 pm.
Happy Labor Day!!!

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Posted in: Community, Customer Infomation, From the Office, Holidays, Upcoming Events

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Free Water Efficiency Kits

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PCWD invites all residents to come by the office and pick up your free water efficiency kit!

Kit includes:
-High-Efficiency Showerhead, saves money by using up to 75% less water than traditional showerheads.
-Dual Spray Swivel Aerator, offers a 360 degree swivel and has two spray options.
-TWO Bubble Spray Bathroom Faucet Aerators, designed to accommodate most bathroom sink faucets.
-Leak Detector Dye Tablets Kit, used to identify leaks in toilet tanks.
-Flow Meter Bag, helps determine the flow of showerheads and faucet aerators.
-Water Conservation wheel is a great educational tool that contains valuable water saving procedures. -Installation Instructions for easy home installation.

Stop by get one for each bathroom in your mountain home.
You could also get an ice cream while you are here.

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Posted in: Around the District, Conservation, Customer Infomation, From the Office, Pine Cove Water District, Uncategorized

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Thank you!

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We would like to Thank all of the customers and residents of Pine Cove for your continued diligence in helping us find leaks and conserving water. There have been several helpful calls made to us by the residents regarding possible leaks. While not all of the reports have been confirmed leaks we sincerely appreciate the continued efforts to work together. There was one leak discovered on Sylvan Way that was originally thought to be a spring but after further inspection we found the leak. We have purchased updated state of the art leak detection equipment that will greatly assist us in finding any leaks even faster. As promised we are still giving rewards to anyone who a calls in a possible leak and it is confirmed.

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Posted in: Community, Conservation, Customer Infomation, Leaks

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Billing

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The billing was mailed on Monday, and you should receive your bill by Friday.  We had a few good size leaks, and we want to remind you that the most important thing you can do is to turn your water off, at your customer valve, when you leave for any extended period of time.  You are responsible for any water that goes through your meter, and Pine Cove Water District has never forgiven a water bill.  We also recommend that you use the shut off valve, located in your customer box, next to the meter, instead of or in addition to any shut off you might have closer to your house.  If your water is shut off at the house, and not by the meter, and a pipe breaks, it could be weeks before you ever see that water.

If you have a small leak, lets say 1 gallon per minute, for 30 days, that would be 43,200 gallons of water.  That size of a leak would cost you just under $400.00……..if that leak goes undetected for 2 months, that same bill would be $1000.00.  If you have a leak that’s 3 gallons per minute, the water going through the meter would be almost 130,000 gallons in one month……a bill that size will cost you about $1600.00……….and for 2 months, that same 3 gallon per minute leak would cost you over $7000.00……that is a lot of money to pay, and a lot of wasted water.

If you have not shut off your water, please call us and we will go out and shut the water off for you.  The fee to do that is $15.00, but that is a lot better than having to pay for a leak, because you didn’t shut your water off.

dripping-faucet-md

 

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Posted in: Billing, Conservation, Customer Infomation, Customer Valve, Frozen Pipes, Leaks

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Water Bills

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Here at the Pine Cove Water District, we send out water bills every other month on the even months.  So June is a billing month.  Bills were mailed on June 2nd and are due on June 25th.  If you have not received your bill, you can give us a call at 951-659-2675 and we can tell you that amount that is due.

We accept cash, checks and Visa, MasterCard or Discover cards.  We can take a credit card payment over the phone or at the counter and there is a $2.50 fee that is charged by the company that processes the payments for us.  You can also pay us through your online banking if that is how you prefer to pay your bills.

If you are a renter you can always call us and find out what the amount due is.  All water bills are kept in the homeowners name and it is up to the landlord and tenant to make arrangements on how the water bills are handled.

We greatly appreciate you paying your bill in a timely manner and paying on time prevents a late fee of $15 from being added to your bill.

 

worried-about-a-bill-clip-art

 

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Posted in: Billing, Customer Infomation, From the Office

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Wild, Windy Weather

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Hold on to your hats!  We are under a high wind warning until 4 p.m. this afternoon.  There is also a red flag warning until 8 p.m. tonight.

* WINDS…AREAS OF EAST WINDS 25 TO 35 MPH…WITH GUSTS UP TO 65
MPH. ISOLATED GUSTS UP TO 85 MPH ON WIND PRONE SLOPES.

WIND…AREAS OF EAST TO NORTHEAST WINDS 25 TO 35 MPH…WITH
GUSTS TO 65 MPH. ISOLATED GUSTS TO 85 MPH. WINDS STRONGEST ALONG
THE COASTAL MOUNTAIN SLOPES AND IN THE INLAND VALLEYS.

Hopefully, there will be no ill effects from all this wind.  Batten down your hatches and hope for the best!

Windy

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Posted in: Around the District, Community, Customer Infomation, Fire Danger, From the Office, High Wind Warning, Weather, Winds

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Weekend Happenings

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We have a couple of great events going on this weekend.  First is the 24th annual Idyllwild Earth Fair.  Normally, the Pine Cove Water District would have a presence at the fair, but due to another event, which is also scheduled for this weekend, we had to bow out this year.  But we will be there next year to help them celebrate 25 years of earth fairs.

The fair will take place on Saturday, May 17, 2014, and runs from 11 am until 5 pm.  As always, admission is free.  So stop on by and support everyone who is participating and who give up their time to organize and run the fair.  For more information, you can go to their website at earthfair.com.

The other event that is happening actually starts on Friday evening.  Riverside County Fire Department Office of Emergency Services is sponsoring  CERT training and the Idyllwild Nature Center is hosting the event.  CERT stands for Community Emergency Response Team and is all about readiness, people helping people, rescuer safety and doing the greatest good for the greatest number.  Participants will be taught how to react after an emergency and through CERT training, they will learn to manage utilities, put out small fires, treat the three killers by opening airways, controlling bleeding and treating for shock, provide basic medical aid, search for and rescue victims safely and organize themselves and spontaneous volunteers to be effective.

There is no cost for this training and if  you would like to sign up, please go to www.rivcocert.org to register.  You can also register by calling 951-955-4700.  Class size is limited to 40 people and those who successfully complete the practical exercise with hands-on instruction in fire suppression, search and rescue, cribbing and medical will receive a certificate of completion and a free CERT kit.  The class schedule is:

Friday, May 16, 2014 from 5:30 pm until 9:30 pm

Saturday, May 17, 2014 from 8:00 am until 5:00 pm

Sunday, May 18, 2014 from 8:00 am until 5:00 pm

Classes will be held at the Idyllwild Nature Center located at 54000 County Park Road, Idyllwild CA  92549.  Register today because you can never be too prepared!

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Posted in: Around the District, CERT, Customer Infomation, From the Office, Idyllwild Earth Fair, Weekend

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Monthly Board Meeting

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Wednesday, May 14, 2014 is our monthly board meeting.  It starts at 10 a.m. sharp and takes place in the board room here at the district office.  Our address is 24917 Marion Ridge Road if you would like to attend.  We are right next to the fire station an the public is always welcome to attend.

Our board meetings are held on the second Wednesday of every month.  If you can’t make the meeting, you can check out our website at  www.pcwd.org to get the minutes from the meetings as well as all sorts of other information and helpful tips.  Hope to see you at the meeting!

board meeting audience

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Posted in: Board Meetings, Community, Customer Infomation, From the Office

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