Archive for Customer Infomation

October Billing

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October billing went out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes a notice from Cal Fire regarding Wildfire Actions and Low cost Retrofitting and Defensible Space. In case you don’t get the paper mailing, I’ve attached those items here.

October Billing Inserts

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to current amount due, to re-establish service.

There are several ways to pay your bill.
ACH Auto Draft is a free service; the payment is automatically taken out of your bank account. (filled out form required).
You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there.
You can come into the office and pay by check, cash, or card. One person at a time with a mask.
Drop payments thru the slot on the front door or mail a check or money order.
Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

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Posted in: Billing, Customer Infomation, Fire, Fire Danger, From the Office, Pine Cove Water District, Water Bills

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Office Closed to Foot Traffic

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A letter from General Manager Jerry Holldber

Dear Valued Customer:
The ongoing and recent rise of Covid cases in the Idyllwild/Pine Cove area concerns me very much. So in an abundance of caution, the Pine Cove Water District office will be closed to foot traffic starting Friday, October 1st until further notice.

We are still operating normal business hours (9am – 4pm) inside the office. You can communicate with us by email, phone, fax, and through the mail slot in the front door.

Thank you for your continued support and cooperation in this serious matter. If you should have any questions, please contact me any time.

Jerry Holldber
General Manager, PCWD
jerry@pcwd.org

ps: Bills for the November 1st due date will be sent out starting Monday, October 4th.

General Office phone number: 951-659-2675
General Office fax: 951-659-3112
General Office email: info@pcwd.org
Becky Smith, Ofc Mngr: becky@pcwd.org
Jennifer Hayes, Ofc Asst: jennifer@pcwd.org

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Posted in: Billing, Community, Customer Infomation, From the Office, Pine Cove Water District, Water Bills

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Pine Cove Area Clean Up

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Pine Cove Property Owners Association with cooperation from Pine Cove Water District is hosting a trash clean up day.

On Saturday, September 25th from 9am – 4pm, you can bring your trash to the large bin located at the PCWD Dutch Flat Facility on 25384 Franklin Dr. (follow the signs off Highway 243).

FOR PINE COVE RESIDENTS ONLY. Proof of Residency required (example: a water bill).

*NO CONTRACTORS PLEASE*

This bin will take household trash, yard trash and a small amount of construction debris.
NO chemicals, tires, or large appliances.
There will be a tractor available on site to help with heavy items.

Free curbside pickup will be available that day BY APPOINTMENT – Call Andy at 505-603-3672 on a first come first serve basis.

Pine Cove Clean UpDownload
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Posted in: Around the District, Community, Customer Infomation, Freebies, From the Office, Pine Cove Water District, Upcoming Events

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August Billing

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August billing is going out this week. If you get emailed bills, you should’ve already received yours.

This months mailed billing includes a notice of Possible Water Conservation Changes, a family friendly Wildfire Readiness event on August 7th, a flyer from the fire department with Wildland Fire Safety for Your Livestock and Pets, as well as an informational brochure from National Weather Service San Diego with helpful information. In case you don’t get the paper mailing, I’ve attached those items here.

Possible Water Conservation Changes
Let’s Get Wildfire Ready Event
Wildland Fire Safety for Your Livestock and Pets
National Weather Service San Diego brochure

Water bills are mailed around the 1st of the Billing Month (even months). All bills are due and payable by the 1st of the following month (odd months). Any bill not paid by the due date will be termed delinquent and subject to a $15.00 late fee and/or termination. If shut off, a reconnect fee of $75.00 will be charged, in addition to current amount due, to re-establish service.

There are several ways to pay your bill.
ACH Auto Draft is a free service; the payment is automatically taken out of your bank account. (filled out form required).
You can log on to your account online, and pay with a Visa/Mastercard/Discover, or E-check. To register your account online, you will need your account number, and the Municipality Code which is PineCoveWDCA. Go to www.pcwd.org and click the “Billing” tab and the Payment option link. Next, click on the www.ub-pay.com link and register your account from there.
You can come into the office and pay by check, cash, or card. One person at a time with a mask.
Drop payments thru the slot on the front door or mail a check or money order.
Please note that there is a convenience fee of $3.00 per hundred dollars charged if using a credit card.

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Posted in: Billing, Customer Infomation, From the Office, Mountain Communities Fire Safe Council, Pets and Animals, Pine Cove Water District, Upcoming Events, Water Bills

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Do we have your correct information?

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Have you moved recently?
Have you gotten a new PO Box?
Have you changed your phone number?
New email address?

When a situation arises, it is important to us that we get a hold of you in a timely manner. Having to call multiple phone numbers that are disconnected or getting emails kicked back is not efficient and we really want to be as efficient as possible.

Please, please, please, make sure all of your information is updated in our system to avoid wasting time and materials.

Thank you!

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Posted in: Customer Infomation, Emergencies, From the Office, Pine Cove Water District

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Update from The PCWD Office

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Welcome to Summer!!
The sun is shining, the plants are blooming, and we are looking forward to seeing happy faces outside.

While the mask requirements have eased across the state, we are still staying extra diligent with asking people to mask up before coming into the office and limit amount of people that are in at a time.

Have you lost a pair of reader glasses? We have a pair here in the office that were left.

Bills are due July 1st. There is a $15.00 late fee that will be applied to all accounts that are not paid by the due date.
At this point, I’m not sure I would rely on the postal service to get your check to us in time but you can always drop off your payment night or day by coming in and saying hi or thru the slot on the front door.
You can log onto your account online and pay with a Visa/Mastercard/Discover, or E-check. There is a merchant fee of $3.00 per hundred spent for this option. To register your account online, you will need your account number and the Municipality Code of PineCoveWDCA. Go to our website at www.pcwd.org and click the “Billing” tab. Follow the links from there.
If you are signed up for the ACH Auto Draft payment option, your bill will be automatically paid on the 1st.

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Posted in: Around the District, Community, Customer Infomation, From the Office, Pine Cove Water District, Water Bills

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OFFICE UPDATES

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We are a full month into 2021. The pandemic has played a major role in all of our lives over the last year. Businesses have been affected and we are no different.

Since the beginning of the pandemic, in addition to sanitizing all surfaces, wearing masks, and washing our hands often, we took additional precautions such as limiting the amount of in-person services we accommodate and even building a partition at the entrance of our building as well as in between our desks. When the numbers escalated, we split the office shifts to reduce the amount of personal contact we have with each other.

We are happy to announce that as of February 1st, Becky and Jennifer are in the office for their normal business hours of 9am – 4pm. We are still limiting the amount of in-person services and keeping our office “closed” to the public. Our mail slot in the door is accessible at all times to drop off payments and communications, we are available by phone at 951-659-2675, our emergency after hours number 951-294-8282, and by email Becky@pcwd.org and Jennifer@pcwd.org.

Through all of this, it is important to check in on each other. Reach out to your friends and family. If they are isolating during this pandemic, they could probably use someone that cares.

Stay safe and be well.

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Posted in: Community, Customer Infomation, From the Office, Pine Cove Water District

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Conservation Basics

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It is always helpful to keep water conservation in mind on a daily basis. Creating conservation minded household habits can preserve our precious resource and save money in the process. Here is a friendly reminder of Do’s and don’t’s of basic conservation:

Do only wash full loads of laundry and dishes to spread out wash cycles.

Don’t hand wash your car.  Instead, take it to a car wash, where recycled water is used.

Do look for leaky faucets and running toilets.  Repairing a dripping faucet can save up to 150 gallons of water a week.

Don’t leave the sink running while brushing your teeth.  

Do install a bathroom sink aerator to slow the flow of water.

Do purchase water saving shower heads.  Or come into our District office, and we will give you a conservation kit for free!

Don’t take long showers.  Keeping showers under 5 minutes can save up to 1000 gallons of water per month.

Do store water in the refrigerator instead of letting the tap run for cool water.

Don’t use the toilet as a waste basket!

Do collect water used to rinse fruit or vegetables, and use to to water your plants, both inside and out 🙂

Don’t keep water conservation tips to yourself!  Share, share, share!

Do aim to do at least one thing per day to conserve water

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Posted in: Community, Company News, Conservation, Customer Infomation

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Highway 243 to Banning Update

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State of California Department of Transportation PRESS RELEASE

October 30, 2019 Press Release Number: 19-424 Project ID: 08-1K520 District: 8 Riverside/San Bernardino Emergency Work Update on State Route 243 in Idyllwild RIVERSIDE – The California Department of Transportation (Caltrans) is pleased to announce that the emergency work on State Route 243 (SR-243) is now complete. The route will reopen to the public from Interstate 10 (I-10) to Idyllwild on Friday, November 1 by 6 p.m. Know before you go! To stay on top of roadwork in the Inland Empire go to Caltrans District 8 and sign up for commuter alerts.

We are so happy the the road work on highway 243 to Banning is complete!

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Posted in: Around the District, Community, Customer Infomation, Pine Cove Water District, Road Conditions

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Riverside County Emergency Reverse 911

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With Fires blazing all over Southern California PCWD wants to make sure our residents are best prepared if a disaster were to strike close to home again. Getting informed of an emergency is the first step. When you have an emergency, 911 is the number to call but did you know that Riverside County offers an emergency telephone alerting system? When disasters occur that are unknown to you, REVERSE 911 calls you. The system called REVERSE 911 and works through our telephones. It uses computer technology to quickly contact many residents and businesses in a specific area to communicate information. Early Warning Notification System (EWNS) allows public safety first responders to rapidly alert and warn the general public in the event of emergencies.

The EWNS is one of a group of alert warning tools used in Riverside County. Any Business or residence in Riverside county that has traditional land line phone service (listed or unlisted) is already a part of the EWNS. Cell phones or VoIP numbers have to be registered to receive these emergency alerts. Just visit Riverside County’s secure website homepage: www.countyofriverside.us and add the number you would like to be notified by.

The EWNS can make up to 250,000 calls per hour to reach the public of Riverside County. Registered phone numbers will be notified in the event of a small, medium or large emergency. It is important for us to get the notification as soon as possible in the event of a wildfire, flood, severe weather, hazardous material warning, law enforcement incidents, etc. Having an early warning can help keep you and your loved ones safe and informed about potential dangers in our community.

Don’t forget the important parts of evacuation- The P’s of Evacuation

  • People
  • Pets
  • Personal computer
  • Prescriptions
  • Papers
  • Photos
  • Phone (& charger)
  • personal needs
  • priceless items
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