Archive for Customer Infomation

Do we have your correct information?

Have you moved recently?
Have you gotten a new PO Box?
Have you changed your phone number?
New email address?

When a situation arises, it is important to us that we get a hold of you in a timely manner. Having to call multiple phone numbers that are disconnected or getting emails kicked back is not efficient and we really want to be as efficient as possible.

Please, please, please, make sure all of your information is updated in our system to avoid wasting time and materials.

Thank you!

Posted in: Customer Infomation, Emergencies, From the Office, Pine Cove Water District

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Update from The PCWD Office

Welcome to Summer!!
The sun is shining, the plants are blooming, and we are looking forward to seeing happy faces outside.

While the mask requirements have eased across the state, we are still staying extra diligent with asking people to mask up before coming into the office and limit amount of people that are in at a time.

Have you lost a pair of reader glasses? We have a pair here in the office that were left.

Bills are due July 1st. There is a $15.00 late fee that will be applied to all accounts that are not paid by the due date.
At this point, I’m not sure I would rely on the postal service to get your check to us in time but you can always drop off your payment night or day by coming in and saying hi or thru the slot on the front door.
You can log onto your account online and pay with a Visa/Mastercard/Discover, or E-check. There is a merchant fee of $3.00 per hundred spent for this option. To register your account online, you will need your account number and the Municipality Code of PineCoveWDCA. Go to our website at www.pcwd.org and click the “Billing” tab. Follow the links from there.
If you are signed up for the ACH Auto Draft payment option, your bill will be automatically paid on the 1st.

Posted in: Around the District, Community, Customer Infomation, From the Office, Pine Cove Water District, Water Bills

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OFFICE UPDATES

We are a full month into 2021. The pandemic has played a major role in all of our lives over the last year. Businesses have been affected and we are no different.

Since the beginning of the pandemic, in addition to sanitizing all surfaces, wearing masks, and washing our hands often, we took additional precautions such as limiting the amount of in-person services we accommodate and even building a partition at the entrance of our building as well as in between our desks. When the numbers escalated, we split the office shifts to reduce the amount of personal contact we have with each other.

We are happy to announce that as of February 1st, Becky and Jennifer are in the office for their normal business hours of 9am – 4pm. We are still limiting the amount of in-person services and keeping our office “closed” to the public. Our mail slot in the door is accessible at all times to drop off payments and communications, we are available by phone at 951-659-2675, our emergency after hours number 951-294-8282, and by email Becky@pcwd.org and Jennifer@pcwd.org.

Through all of this, it is important to check in on each other. Reach out to your friends and family. If they are isolating during this pandemic, they could probably use someone that cares.

Stay safe and be well.

Posted in: Community, Customer Infomation, From the Office, Pine Cove Water District

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Conservation Basics

It is always helpful to keep water conservation in mind on a daily basis. Creating conservation minded household habits can preserve our precious resource and save money in the process. Here is a friendly reminder of Do’s and don’t’s of basic conservation:

Do only wash full loads of laundry and dishes to spread out wash cycles.

Don’t hand wash your car.  Instead, take it to a car wash, where recycled water is used.

Do look for leaky faucets and running toilets.  Repairing a dripping faucet can save up to 150 gallons of water a week.

Don’t leave the sink running while brushing your teeth.  

Do install a bathroom sink aerator to slow the flow of water.

Do purchase water saving shower heads.  Or come into our District office, and we will give you a conservation kit for free!

Don’t take long showers.  Keeping showers under 5 minutes can save up to 1000 gallons of water per month.

Do store water in the refrigerator instead of letting the tap run for cool water.

Don’t use the toilet as a waste basket!

Do collect water used to rinse fruit or vegetables, and use to to water your plants, both inside and out 🙂

Don’t keep water conservation tips to yourself!  Share, share, share!

Do aim to do at least one thing per day to conserve water

Posted in: Community, Company News, Conservation, Customer Infomation

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Highway 243 to Banning Update

State of California Department of Transportation PRESS RELEASE

October 30, 2019 Press Release Number: 19-424 Project ID: 08-1K520 District: 8 Riverside/San Bernardino Emergency Work Update on State Route 243 in Idyllwild RIVERSIDE – The California Department of Transportation (Caltrans) is pleased to announce that the emergency work on State Route 243 (SR-243) is now complete. The route will reopen to the public from Interstate 10 (I-10) to Idyllwild on Friday, November 1 by 6 p.m. Know before you go! To stay on top of roadwork in the Inland Empire go to Caltrans District 8 and sign up for commuter alerts.

We are so happy the the road work on highway 243 to Banning is complete!

Posted in: Around the District, Community, Customer Infomation, Pine Cove Water District, Road Conditions

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Riverside County Emergency Reverse 911

With Fires blazing all over Southern California PCWD wants to make sure our residents are best prepared if a disaster were to strike close to home again. Getting informed of an emergency is the first step. When you have an emergency, 911 is the number to call but did you know that Riverside County offers an emergency telephone alerting system? When disasters occur that are unknown to you, REVERSE 911 calls you. The system called REVERSE 911 and works through our telephones. It uses computer technology to quickly contact many residents and businesses in a specific area to communicate information. Early Warning Notification System (EWNS) allows public safety first responders to rapidly alert and warn the general public in the event of emergencies.

The EWNS is one of a group of alert warning tools used in Riverside County. Any Business or residence in Riverside county that has traditional land line phone service (listed or unlisted) is already a part of the EWNS. Cell phones or VoIP numbers have to be registered to receive these emergency alerts. Just visit Riverside County’s secure website homepage: www.countyofriverside.us and add the number you would like to be notified by.

The EWNS can make up to 250,000 calls per hour to reach the public of Riverside County. Registered phone numbers will be notified in the event of a small, medium or large emergency. It is important for us to get the notification as soon as possible in the event of a wildfire, flood, severe weather, hazardous material warning, law enforcement incidents, etc. Having an early warning can help keep you and your loved ones safe and informed about potential dangers in our community.

Don’t forget the important parts of evacuation- The P’s of Evacuation

  • People
  • Pets
  • Personal computer
  • Prescriptions
  • Papers
  • Photos
  • Phone (& charger)
  • personal needs
  • priceless items

Posted in: Around the District, Community, Customer Infomation, Emergencies, Fire

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Fall Preparation for Winter Precipitation

When the beautiful fall leaves turn and the air becomes crisp is a good time to think about how to prepare for the coming cold months. It is important to make sure your home is ready for the coming winter. Winter can cause cause costly bills. Heating costs can double if your windows are poorly insulated or if the heating system is out-of-date. Plumbing can break or burst creating extensive damage to your home and high water bills. To prevent damage, it is just as important to winterize your home even if it will be vacant for long periods of time. Making proper precautions to ensure your home is prepared for winter can save you time, money and a lot of unnecessary hassle.

  • Learn how to properly shut off your water valve (in case a pipe bursts) and turn your water off every time you leave your mountain home.
  • Insulate pipes with insulation and wrap any exposed pipes.
  • Clean your gutters; make sure water can flow freely through your gutters to avoid icicles and ice dams.
  • Change your ceiling fans clockwise to force hot air at the ceiling towards the floor.
  • Replacing the filters in your forced heating unit improves the efficiency of your unit.
  • Window insulation film can help keep heat from escaping out your windows.
  • Winterize your home to extend the life of your fuel supply by insulating walls and attics, caulking and weather-stripping doors and windows, and installing storm windows or covering windows with plastic.
  •  The simple act of installing a storm door can increase energy efficiency by 45%, by sealing drafts and reducing air flow
  • Placing a rolled towel at the bottom of your exterior door or a draft guard prevents heat from leaking out.
  • Maintain heating equipment and chimneys by having them cleaned and inspected every year. Your chimney doesn’t necessarily need to be swept every single year, but it does need an annual inspection. Wood stoves, however, should be swept more often.
  • Trim tree branches near your windows, roof, or parking areas before the weight of winter ice and snow can cause them to snap.
  • Inspect your home for any openings where animals could use to get inside. Make sure your fireplace flue or damper is closed, as bats, birds and squirrels are known to get inside this way.
  • Winterize your house, barn, shed or any other structure that may provide shelter for your family, neighbors, livestock or equipment.
  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them. House fires pose an additional risk, as more people turn to alternate heating sources without taking the necessary safety precautions.
  • It is wise to communicate with a trusted  friend or neighbor if you plan to be gone for a prolonged period of time and make sure they have your contact information. Taking these steps can help protect your home from theft, water damage, and heating or electrical system issues while you are away.

Early this year we experienced extreme low temperatures and lots of snow. Pine Cove lost of over a million gallons of water in February and March this year. This loss was a result of many leaks around the District and caused by freezing temperatures. PCWD always recommends turning your water off at the street customer valve to prevent any water disasters or leaks. Conserving water whenever possible is important to this District.  Pine Covers are very aware and are cautious about conserving water as much as possible.  If you  aren’t sure how you can reduce your water usage,  we have many water conservation tips here on the blog and on our website at pcwd.org that are useful for conserving water both inside the house as well as outside.

Posted in: Around the District, Community, Conservation, Customer Infomation, Customer Valve, From the Office, Frozen Pipes, Leaks, Pine Cove Water District, Storms, Water Conservation, Weather, Winter, winterizing

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Monarch Butterflies Flying South for the Winter

The butterfly season is almost over and most of the Monarch Butterflies have emerged and will be heading south to mexico for the winter. Watching these majestic creatures over these past few months has been astonishing and we have learned a great deal through this experience.

It all started with a little bit of Milkweed and from there we stared seeing daily visits from Monarchs in our garden. Monarchs need Milkweed for their survival. The butterflies are attracted to the plant’s specific nectar. The life cycle for a Monarch from egg to butterfly is about 30 days. They lay their eggs on the leaves of the Milkweed and the eggs hatch after about three or four days. A tiny little caterpillar hatches and consumes the leftover egg as its first meal. The tiny caterpillar eats Milkweed for about two weeks and after weeks of caterpillars munching on Milkweed there was almost no leaves left of the plant. Caterpillars grows so rapidly that it sheds its skin five times and consumes its shed skin each time. When the caterpillar has fully grown it crawls off (traveling up to 30 feet away) to find the perfect spot to form a chrysalis. Once the caterpillar has chose a spot to transform it creates a small sticky disc to hang itself from and there it will sit for about a day in the shape of a J. Then the caterpillar is ready to begin transforming it starts to wiggle and squirm until the caterpillar’s skin is shed and a chrysalis emerges surrounding it body. The transformation or pupa stage takes about 10-14 days as the caterpillar is becoming a beautiful Monarch Butterfly. Once the butterfly’s transformation is complete it emerges with its wings all crinkled and wrinkled and has to hang upside down for a few hours while its wings dry and straighten out. When the wings have straightened and strengthened the butterfly is ready for some nourishment from flower nectar so it can brave the long adventure south to Mexico.

There are many predators, treacheries and possible sickness that the Monarchs have to endure and overcome. If you are interested in helping the Monarchs on their journey next year plant a Milkweed garden but don’t forget to pick up some free compost first.

Posted in: Animals, Community, Customer Infomation, From the Office, Garden, Monarch Butterflies

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Monarch Butterflies are Emerging

We have been releasing Monarch Butterflies all week. Most of them look great but there are the few sad ones that emerge with some deformities like bent or shriveled wings. Below you can see three examples of chrysalis and the one on the far right will not make it to becoming a butterfly but the one on the left looks like it will emerge any minute and you can even see the beautifully formed orange wings. The green one in front looks healthy.

Three Chrysalis the new green one, about to hatch is black and one that has gone bad
Monarch fresh out of the chrysalis
Release the Monarch
Monarch Feeding for the first time
Monarchs love Milkweed

Posted in: Animals, Around the District, Community, Customer Infomation, From the Office, Monarch Butterflies, Pets and Animals, Pine Cove Water District, Raised Bed Gardens

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Butterflies, Caterpillars and Chrysalis oh my….

PCWD is enjoying hosting the majestic Monarch butterflies and watching the hungry little caterpillars grow. We have been watching the Monarch’s for months now. They flutter into the garden leaving their tiny little egg behind. It wasn’t long before we started discovering tiny little baby caterpillars. For weeks we found more eggs and more caterpillars. Now, everyday we see the changes in these little growing caterpillars and we have started finding newly formed chrysalis.

Did you know that the percentage of monarchs that survive from egg to adulthood is very low? Some researchers believe that less than 10% of the monarch’s that make it to adulthood and others think it is less than 5% that survive to become a Monarch Butterfly. Here at PCWD we are enthusiastic about helping support these majestic creatures along their journey of transformation. It seems that the Monarchs have been enjoying the Milkweed garden dedicated to them.

Did you know that Monarch Butterflies don’t make a cocoon but the actually form what is called a chrysalis. For the most part, butterfly caterpillars do not build cocoons, but instead harden into chrysalis during their transnational pupal stage. There are a few exceptions but primarily it is the moth that surrounds itself in a cocoon for protection during its pupal stage. The major difference between a chrysalis and a cocoon is that a chrysalis is the hardened body of a butterfly pupa, whereas a cocoon is an external structure constructed by larvae to protect themselves during the pupal stage. The life cycle for both the moth and the butterfly is very much the same. Starting with the adult female laying eggs, which hatch into caterpillars. As caterpillars grow, they molt and shed their skin four to six times before transforming into pupae. The pupa is the final stage of development, during which metamorphosis takes place over a period of about two weeks. At the end of which an adult butterfly or moth emerges. For Monarch butterflies like most butterflies the chrysalis is the pupal stage of butterfly development. Just before its final molt, a butterfly caterpillar spins a small disk of silk to attach itself to the underside of a leaf or twig. The caterpillar sheds its skin one last time as the pupa emerges. The outer surface of the pupa hardens into a protective shell, which often takes on a color and shape to help blend it into its surroundings.

Posted in: Community, Customer Infomation, gardening, Monarch Butterflies, Pine Cove Water District

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