How to turn off your water…at the meter

The customer shutoff valve located inside the meter box stops the flow of water from the meter to your property. The meter box, which houses the customer shutoff valve, is usually near the street at the front of your property. If and when you see the green stake in your yard, the box will be located about 6″-12″ away from there. Once inside the meter box, locate the valve on the pipe between the meter and the piped to your home. This is the customer shutoff valve.

To turn off the water using the customer shutoff valve turn the handle one-quarter turn clockwise until the water is off. To verify the water is off, turn on the water anywhere in your home or around your property. Alternatively, if the water is off, the indicator on the face of the meter will stop turning or stop counting.

To turn the water back on, slowly turn the valve one-quarter turn counterclockwise.

Warning: Turn the valve slowly to turn on the water to your home. Opening the valve too quickly can result in damage to the pipes in your home. Be sure to also clear any air from the water lines. You can do this by opening the hose-bib next to the master shutoff valve and running the water until the air is released.